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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Infinity Catering & Event Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMs. Patricia Lujan Gonzalez, Co-Owner
Related BusinessesSeeds of Love Floral and Events
Event Planners Caterers Party Planning Wedding Supplies & Services
Alternate Business NamesSan Antonio Rentals & Party Planning
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
9200 Broadway St Ste 131
San Antonio, TX 78217 (210) 378-9810 (210) 573-8491 Directions
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Additional Phone Numbers
- (210) 573-8491(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: We contracted with San Antonio Rentals and Party Planning (Owner ***** **************, ph ************) to provide the wedding flowers, reception catering, and "Day-Of" coordination services for our daughter's wedding 1/23/16. All charges ($6500) were paid by 1/10/16 per contract requirements. On the day of the wedding, despite several meetings to confirm details, ***** failed to provide the wedding flowers for the front church pews, she did not deliver the four boutineers for the fathers and grandfathers (therefore not in the wedding pics!), and left us to coordinate with the florist to obtain the altar flower arrangements when we should have been welcoming our guests at the church door. At the reception, ***** and her company FORGOT to bring the roast beef carving station, ran short of food for our guests and offered them extra rolls instead, forgot the coffee service for the cake--running to ****** Corner Store 20 miles away and arriving with 20 cups of coffee too late for guests, and brought out the chocolate fountain so late most guests had left. We had to chase down when these items would be delivered all throughout the evening. Nevertheless, we tried to make the best of the moment with our guests and out of town relatives, and did not sit down to document all of ******* delivery failures til 6 weeks after the event. We attempted to contact ***** who promised to call us back to discuss, but has never returned the phone call to us. Instead she contacted our daughter who referred ***** back to us. Still no call from *****, and it is June. We have been forced to pursue a refund through our credit card company, and obtaining $ estimates for the non-delivered items since the contract lumps all items into a single price . ***** is dragging her feet responding to the credit card company as well. Based on our experience, this catering company/party planner lacks integrity, cannot deliver per contract, and will not respond to your inquiries. How this Company gets an A rating by the BBB is beyond absurd. BUYER BEWARE. This is an important event for your child; don't botch it with a third-rate caterer.
Desired Settlement: We have estimates from similar vendors/caterers totaling a refund of $2276 for the non-delivered services. However, we have asked for a refund of $1205. We think this is more than fair to Merchant.
Thank you for your patience during the resolution process. We challenged the $495.00 payment dispute on your behalf. Unfortunately, your customer’s bank has resolved the case below in your customer’s favor.
Customer Reviews Summary