BBB Business Review

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This business is not BBB accredited.

Antiquen Treasures

Phone: (210) 802-0155 Fax: (928) 223-4466 6338 N. New Braunfels Ave # 200, San Antonio, TX 78209 View Additional Email Addresses http://www.antiquen.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Antiquen Treasures include:

  • Failure to respond to 24 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Antiquen Treasures include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 26

Additional Complaint Information

Based on BBB files, this business has a pattern of disputes alleging issues with delivery of funds. Complainants state that they hire the business to sell estate articles. Complainants further state they contract the business for estate sales and once the sale is completed, the business does not remit payment for the articles sold. Complainants also state the business is unresponsive to inquiries regarding when payment will be remitted. Complainants are seeking payment for estate articles sold.  Business has not responded to BBB attempts to address complaint patterns concerns. 

Customer Reviews Summary Read customer reviews

1 Customer Review on Antiquen Treasures
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 13, 2010 Business started: 05/01/2009 Business started locally: 05/01/2009
Type of Entity

Sole Proprietorship

Business Management
Ms. Janet Craig Holland, Owner
Contact Information
Principal: Ms. Janet Craig Holland, Owner
Business Category

Estate Liquidators Garage Organizers Estate Planning & Management Estates - Appraisals, Sales & Auctions

Alternate Business Names
Clean Sweep Estate & Garage Sales

Customer Review Rating plus BBB Rating Summary

Antiquen Treasures has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.