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          Find a Location

          Santanna Energy Services has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileSantanna Energy Services

            Energy Service Company
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            700 N. Mopac. Expy Suite 200

            Austin, TX 78731

            Visit Website
            (800) 764-4427

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.05/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/7/2009

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            Natural Gas, Electricity

            Business Details

            This is a multi-location business.

            Find a Location

            Santanna Energy Services has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              700 N. Mopac. Expy Suite 200, Austin, TX 78731
              BBB File Opened:
              6/25/2008
              Years in Business:
              35
              Business Started:
              5/12/1988
              Business Started Locally:
              5/12/1988
              Business Incorporated:
              5/12/1988
              Accredited Since:
              12/7/2009
              Type of Entity:
              Corporation
              Business Management
              • Ms. Tabatha Thorne, Customer Service Manager
              Contact Information

              Customer Contact

              • Ms. Tabatha Thorne, Customer Service Manager
              Read More Business Details and See Alerts

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/20/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              My Mother, *******************************, age 80, was suffering from Dementia and was fooled into using ******* Energy and then when we realized that they were charging her double for her bills she cancelled it. My parents got a letter in the mail stating that the service was cancelled. However, they continued to bill them and would have continued on all accounts if not for her passing away and the accounts having been closed. When I called to inquire, they said they were very sorry and would send to financial department for settling. They would call me back in 2 business days. The did not call me back. The following week, they then sent my Dad a letter saying they would cancel the services and that he would be charged a fee. I called them today and they gave me the same statement that they did not follow through with 2 weeks ago.
              Read More
              Read 19 More Complaints

              Customer Reviews

              20 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              cedric m

              02/11/2024

              after reading these reviews i will stay with who i already have as my energy company
              Read 19 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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