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BBB Accredited Business since
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all phases of residential electrical work and light commercial work
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A BBB Accredited Business since
BBB has determined that A-One Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-One Electric include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Karen Phaup, President
Electricians Telephone & Television Cable Contractors Lighting Fixtures - Repair & Maintenance Wire & Cable - Electric Contractors - General
Hours of Operation
|M||:||8:00 AM - 5:30 AM|
|T||:||8:00 AM - 5:30 AM|
|W||:||8:00 AM - 5:30 AM|
|Th||:||8:00 AM - 5:30 AM|
|F||:||8:00 AM - 5:30 AM|
|I will take emergencies calls if available|
Alternate Business NamesA-1 Electric Live Wire, LLC
Industry TipsTips for hiring a contractor
5802 Abilene Trl
Austin, TX 78749 (512) 497-1513 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On Sept/5 I called the owner of A-one electric for my rental home power meter box repair, she was out of town and put me in contact with her Partner, who gave me the estimate of $500~$800. Her partner come onsite at on Sept/6 for 4 hours, 3 hour waiting for the utility company to turn on/off the power from the street and 1 hour for actual work and trip to get the parts. After the repair job was done, her partner gave me the bill verbally of $575 for everything including the permit. He promised me that A-one will call the city of ***** **** for the permit and ask for inspection on Monday, I gave her partner a check for $575 payable to A-one electric. He got my address and said he will mail me the invoice. On Sept/9, the owner of A-one electric told me the permit is pulled and sent the invoice for $1,235, which is more than double of the bill her partner gave me. On Sept/10, I replied the owner of A-one electric that her partner gave me the bill after the job was done and collected the payment. To me the project is closed. Then she replied me said "xxx jumped the gun and he is nor the one you hired. You hired my company and he did add in all the time i had to put into the job. I even told him not to bill you. Sorry for the mix up... He only thought of his time. He doesn't even know the requirements of ***** ****. How can he bill for something he doesn't do or even know. " The fact, the utility company told her partner that A-one need to pull the permit and be inspected. How can a licensed electrician does not know that? On Sept/15, the owner of A-one electric give me the itemized break down for the invoice: 6 hours at $145 (4 were her partner on the job, 2 for both of us talking to you at 9 pm Friday night), 2 hours at $95 and the rest in parts and permit. My complain is: 1. A-one failed to honor the agreed price, which is given to me after the repair is done and payment is collected. Send a much higher invoice later. 2. Wrong invoice, on Sept/5, there are all together 16 minutes talking time, basically explaining what’s happening, asked for the estimation and scheduling. In the final invoice, she charged me for 2 hours of after hour charge for the service call @ $145 per hour! I was never told that the phone conversation will be charged. Also the Part is $50, the permit of city ***** **** will cost $35 *****************************************************. So the total parts and permit is $85 instead of $170 in the invoice.
Desired Settlement: Honor the agreed price **** gave to me and the payment was already made. Send me the correct Invoice.
Prior to you filing a complaint with the BBB, we have been emailing and discussing this matter for well over a week with no resolution.
I feel my offer to reduce the invoice amount and help with reimbursement from your Home Warranty company in order to settle this matter prior to the complaint being filed with BBB more than fair considering the other bid that you received and the bid I received from another company. Therefore I reject your offer and now take back my offer. The invoice stands as it is. I also cannot help you get money back from the home warranty company that you are refusing to pay.
Problems with Product/Service
Read Complaint Details
Complaint: Electrician was hired to do necessary electricial repairs to make home safe prior to putting it on the market for sale. Afterwards, it was discovered that we had no running water. I contacted the electrician to see if she had done anything that would affect our water. She stated that she had cleaned up the old well by cutting off a control box that had no power running to it. We contacted a water well company to come out and diagnose the water problem. They discovered live wires and a missing control box on the current well. When I contacted the electrician to share the news, she claimed that our realtor had instructed her to cut off the control box. He disputes that claim. I relied on this licensed professional's expertise to fix the things that needed to be fixed.
Desired Settlement: Since the electrician has been paid for the electrical services totaling $1,075, I would like to be refunded a portion of that cost as a result of the unexpected water well repair. The total cost for that unexpected well repair was $923.98.
As I have explained many times, I was
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
There was no “miscommunication” between the realtor and