This business is not BBB accredited.
Phone: (512) 497-1513 Fax: (512) 280-3149 5802 Abilene Trl, Austin, TX 78749 View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
all phases of residential electrical work and light commercial work
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A-One Electric include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Karen Phaup, President
Electricians Telephone & Television Cable Contractors Lighting Fixtures - Repair & Maintenance Wire & Cable - Electric Contractors - General
Hours of Operation
|M||:||8:00 AM - 5:30 AM|
|T||:||8:00 AM - 5:30 AM|
|W||:||8:00 AM - 5:30 AM|
|Th||:||8:00 AM - 5:30 AM|
|F||:||8:00 AM - 5:30 AM|
|I will take emergencies calls if available|
Alternate Business NamesA-1 Electric Live Wire, LLC
Industry TipsTips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
5802 Abilene Trl
Austin, TX 78749 (512) 497-1513 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On Sept/5 I called the owner of A-one electric for my rental home power meter box repair, she was out of town and put me in contact with her Partner, who gave me the estimate of $500~$800. Her partner come onsite at on Sept/6 for 4 hours, 3 hour waiting for the utility company to turn on/off the power from the street and 1 hour for actual work and trip to get the parts. After the repair job was done, her partner gave me the bill verbally of $575 for everything including the permit. He promised me that A-one will call the city of ***** **** for the permit and ask for inspection on Monday, I gave her partner a check for $575 payable to A-one electric. He got my address and said he will mail me the invoice. On Sept/9, the owner of A-one electric told me the permit is pulled and sent the invoice for $1,235, which is more than double of the bill her partner gave me. On Sept/10, I replied the owner of A-one electric that her partner gave me the bill after the job was done and collected the payment. To me the project is closed. Then she replied me said "xxx jumped the gun and he is nor the one you hired. You hired my company and he did add in all the time i had to put into the job. I even told him not to bill you. Sorry for the mix up... He only thought of his time. He doesn't even know the requirements of ***** ****. How can he bill for something he doesn't do or even know. " The fact, the utility company told her partner that A-one need to pull the permit and be inspected. How can a licensed electrician does not know that? On Sept/15, the owner of A-one electric give me the itemized break down for the invoice: 6 hours at $145 (4 were her partner on the job, 2 for both of us talking to you at 9 pm Friday night), 2 hours at $95 and the rest in parts and permit. My complain is: 1. A-one failed to honor the agreed price, which is given to me after the repair is done and payment is collected. Send a much higher invoice later. 2. Wrong invoice, on Sept/5, there are all together 16 minutes talking time, basically explaining what’s happening, asked for the estimation and scheduling. In the final invoice, she charged me for 2 hours of after hour charge for the service call @ $145 per hour! I was never told that the phone conversation will be charged. Also the Part is $50, the permit of city ***** **** will cost $35 *****************************************************. So the total parts and permit is $85 instead of $170 in the invoice.
Desired Settlement: Honor the agreed price **** gave to me and the payment was already made. Send me the correct Invoice.
Prior to you filing a complaint with the BBB, we have been emailing and discussing this matter for well over a week with no resolution.
I feel my offer to reduce the invoice amount and help with reimbursement from your Home Warranty company in order to settle this matter prior to the complaint being filed with BBB more than fair considering the other bid that you received and the bid I received from another company. Therefore I reject your offer and now take back my offer. The invoice stands as it is. I also cannot help you get money back from the home warranty company that you are refusing to pay.
Customer Reviews Summary