Business ProfileforPedernales Electric Cooperative

PEC (Pedernales Electric Cooperative) closes reported power outages without fixing them during big storms. I don't know if they do this to make their metrics look good, but it is frustrating to keep re-opening a power outage incident report. Without power it is also hard to keep recharging my devices to ensure there is an open power outage ticket. I watched a PEC service truck stop in front of my house. I thought they came to help us. Then I saw that PEC closed my outage ID on their Outage Map, even though my power was still out. Then the truck drove away. The driver never stepped outside of the vehicle. I had to re-open my outage report, but they eventually closed it out again without actually resolving it. I re-opened it and several hours later it got closed again. This game has been going on and on. Perhaps they are doing this to make their statistics look great by "fixing" outages, which do not actually get fixed.This has been happening during a time that there are thousands of outages from a bad winter storm, so I suspect the inflated data helps them get disaster re-imbursement from the government. Speaking of the government, my local government has allowed PEC to have a monopoly agreement to be the only residential electricity service provider in my neighborhood. I wish I had the option to choose a different company, but the government took away that right.

We appreciate when our members provide valuable feedback concerning their experience with PEC. Member satisfaction is one of our highest priorities and we regret when we fall short of that goal. For answers to questions regarding the winter storm, please review our online FAQs at pec.coop. If you have any further questions, please feel free to reach out to our Member Relations Member Experience Team at ********************