BBB Business Review

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This business is not BBB accredited.

Pedernales Electric Cooperative

Additional Locations

Phone: (888) 554-4732 Fax: (830) 868-4767 View Additional Phone Numbers 201 S Avenue F, Johnson City, TX 78636


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pedernales Electric Cooperative include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Pedernales Electric Cooperative include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pedernales Electric Cooperative
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 17, 2000 Business started: 04/01/1938 in TX Business started locally: 04/01/1938
Type of Entity

Cooperative Association

Business Management
Ms. Donna Booth, Correspondence Supervisor
Contact Information
Principal: Ms. Donna Booth, Correspondence Supervisor
Business Category

Electric Companies

Products & Services

Pedernales Electric Cooperative sells the following brand(s): N/A

Pedernales Electric Cooperative offers the following product(s): N/A

Hours of Operation
M: 8:00 AM - 9:00 PM
T: 8:00 AM - 9:00 PM
W: 8:00 AM - 9:00 PM
Th: 8:00 AM - 9:00 PM
F: 8:00 AM - 9:00 PM
S: Closed
Su: Closed
H: Closed
16 OFFICE LOCATIONS: M-F 8AM-5PM CALL CENTER HOURS @ 1-888-554-4732: M-F 8AM-9PM - AUTOMATED ANSWERING SYSTEM ACTIVATED AFTER HOURS & DURING HIGH CALL VOLUME. TOLL-FREE OUTAGE LINE IS 888-883-3379 WITH FEATURES TO REPORT ELECTRIC EMERGENCIES AND OUTAGES TO ON-CALL 24/7 RESPONDERS.
Method(s) of Payment
Cash, Check, Money Order, Credit Card (MasterCard & Visa)

Online, In Person, By Phone
Alternate Business Names
Pedernales Electric Cooperative Inc
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.