BBB Business Review

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This business is not BBB accredited.

Oncor Electric Delivery LLC

Phone: (936) 633-2200 Fax: (936) 633-2249 5904 Lotus Ln, Lufkin, TX 75904


Click for BBB Rating on Oncor Electric Delivery LLC

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for Oncor Electric Delivery LLC. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for Oncor Electric Delivery LLC.


Additional Information

BBB file opened: September 30, 1994 Business started: 01/01/1945 Business started locally: 01/01/1945
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utility Commission of Texas
1701 N. Congress Avenue, 7th Floor, Austin TX 78711
https://www.puc.texas.gov
Phone Number: (512) 936-7000
customer@puc.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Collier, Area Manager
Contact Information
Principal: Mr. David Collier, Area Manager
Business Category

Electric Companies

Products & Services

This company offers delivery and service to electric end use customers, maintains power and construction to serve new customers and added load of existing customers. Oncor is a delivery service and does not sell electricity. Regulated by the Public Utility Commission of Texas.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.