Business ProfileforCPS Energy

I have called and complained about the usage for what seems like years now. I never got an answer and was in a major hardship and finally paid a 10k bill at the end of October with help from the **** Going through this process I studied responsibility ethos and negligence and found that I was receiving no help ethically morally or responsibly from CPS. I missed days of work waiting for a technician to help me unsderstand and was offered a whole home review but niether came to fruition. After missing days of work I called back and asked when they would be coming and they said they would be there sometime in the next 6 months. So the two days prior it was immediate help then 6 months. Hmmmm. I reported suspicious activity and called in to see if there was improvements or work order at my address as 4 ppl were on the property working. They said no. Again Hmmm. When I had seen them they did not want to answer my questions & quickly walked off my property through tall thick brush instead of using my driveway. At this point they said someone came out Oct.27 & reported there was no tampering. Someone was home but they never came to door to talk to us. Forcing myself to learn the numbers of each household product consumes I realized something wasnt adding up. *** complained for over 2yrs. & today they turned off my power without ever resolving the issue. This is as deceptive as it gets, I wonder how many other people this is happening to. We lost our central ac unit all last summer which they say is 65% if your bill. Yet our bill was the same. The monopoly that CPS has over this area allows them to bully customers because we have no other electric company options.