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BBB Business Review

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BBB Accredited Business since

DNA Reference Lab Inc

Phone: (210) 692-3800 Fax: (210) 615-0100 View Additional Phone Numbers 5819 NW Loop 410 Ste 169A, San Antonio, TX 78238 http://www.dnareferencelab.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that DNA Reference Lab Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DNA Reference Lab Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DNA Reference Lab Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 26, 2007 Business started: 11/18/1997 in TX Business started locally: 11/18/1997 Business incorporated 11/18/1997 in TX
Type of Entity

Corporation

Business Management
Ms. Asia Gaily, Vice President
Contact Information
Principal: Ms. Asia Gaily, Vice President
Business Category

DNA Testing Paternity Tests & Services Medical Record Service Health & Medical - General Medical Testing Companies Laboratories - Medical Laboratories - Research & Development Laboratories - Testing

Products & Services

DNA Reference Lab Inc sells the following brand(s): AABB Accredited lab worldwide.

DNA Reference Lab Inc offers the following product(s): Paternity DNA testing, Grandparentage DNA testing, Uncleship DNA testing testing, Auntship and Siblinship testing. We also offer forensic DNA Testing, Ancestry DNA testing, infidelity DNA testing, Native American DNA Testing.

Method(s) of Payment
This company accepts cash, money orders, Western Union, and debit cards and credit cards(Visa, Master Card, American Express, and Discover).
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.