Business ProfileforRose Dental Group

I had the worst experience at Rose Dental during the whole wisdom tooth removal for my daughter and subsequently theway they dealt withme tosort out the cost associated with it. They suggested wisdom tooth removal for my 17 yr old and theyused a surgeon in another Rose dental location who apparently was out of network coverage and I was never told about it.I have one of the best insurance plans, but the whole thing made me pay about 60% of the total cost.What bothered me the most is that the entire communication around this was messed up. Initially, the lady at the front desk told me they will work withthe insurance to sort this out. so I did not take any action. Acoupleof weeks ago my girls had their bi-yearlyappointment which usually we schedule 6 months in advance. The appointment was confirmed via email and text messages a few daysbefore, but the day before the appointmentright before the close of business day, I got a phone call saying the appointment cannot happen because I have an outstandingbalance!. Why in the first place they made me confirm the appointmenttwice? The lady was rude and says that is their protocol. But what they do not understand is that their protocol creates so much inconvenience to their clients. My daughter had a swollen gum and bleeding and I was going to check that out during this appointment, since they canceled it last minute I had to look out for another emergency service.I paid the money in full right away since I did not want to deal with this anymore. I do not ever run away withoutpaying my dues. What matters to me the most is that the rudeness and negligence to create inconveniencefor their clients is unacceptable. She wasZERO apologeticfor anything that they did but reasoning out theiractions. My family was going to Rose Dental for over 10 years and this is what I get being a long-time client!!