BBB Accredited Business since
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This company specializes in implants, traditional dentures, partials, extractions and oral surgery.
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A BBB Accredited Business since
BBB has determined that Bay Area Denture and Surgery Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bay Area Denture and Surgery Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas State Board of Dental Examiners
333 Guadalupe St # 3-800, Austin TX 78701
Phone Number: (800) 821-3205
Type of Entity
Business ManagementDr. Dennis Van Maren, DDS
Dentists Dentist - Dental Surgery Dentist - Dental Implants
Alternate Business NamesBay Area Denture Center Dennis Van Maren DDS, PLLC
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I had all my teeth pulled and purchased a temporary as well as permanent set of dentures from Bay Area Dentures. The final permanent set of dentures were delivered in November 2012. I had a lot of issues with the dentures not fitting correctly & went back several times. I purchased the high end dentures & was told they had a 6 year warranty. I went back to Bay Area Dentures last week & was told that the dentures definitely were not fitting properly & that I would need a complete new set. But since the practice had been bought from Dr. ******* by Dr. ******** they would not warranty the dentures. We were given an estimate of $7400.00 to get 4 implants & a new set of dentures. Honestly I just paid off the last set of dentures that do not fit & I had paid $7200.00 for them. I do not understand that since Dr. ******** bought the practice from Dr. *******, why doesn't he have to warranty the work done only one year ago?
Desired Settlement: I would like for Dr. ******** to fix my dentures so that they fit properly & I would like to be able to eat again. I have not enjoyed eating since getting these dentures. I should not have to purchase a whole new set of dentures & pay that ungodly amount on my own.
From: ****** *** ****** *** **** ***** **** *** * ****** ******** ** *****
To: **** *********
Central Texas Better Business Bureau
Re: Response to Complaint ID *******
I received the complaint letter, on 20 December, and would like to make the following response. The customer presented to my office, in December, with an ill-fitting set of complete dentures. I performed a comprehensive exam and determined that the patient needed to have either a reline of their present dentures or a complete new set of dentures in order to correct their issues, due to shrinkage of their ridges and gums. I talked extensively with the patient about their options. They stated their interest in having a new set of dentures made and would like to have implants, also. We talked about how their dentures were made by the previous owner of the business. They told me that the previous owner would not help them to correct the issues with their dentures, even though there was a warranty. I explained how there were many patients with similar complaints and that I would be more than happy to reline their present dentures or make them a new set, but that I would have to charge them because I am essentially a new business. They seemed to be ok with this.
I purchased Bay Area Denture Center in May, 2013. It was a legal "assets only purchase and I changed the business name to Bay Area Denture and Surgery Center. Medical and Dental practices are sold as "assets only" purchases so that the new provider does not incur any of the liability of the previous owner, clinically or financially. This is to protect the new owner from being sued for any malpractice or financial Irresponsibility of the previous owner. I would financially go out of business if I were held responsible to remake the dentures of the unhappy patients from the previous owner, at no charge.
I would be more than happy to perform a reline of the patient's dentures, and It wouldn't cost even 10% of the charge that Is stated in the complaint.
****** *** ****** ***
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved