BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that University Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for University Federal Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 15 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||15|
Type of Entity
Limited Liability Company (LLC)
Business ManagementErni Zimmerman, Operations Manager Ms. Sheila Jo Wojcik PhD, SVP Communication & Corporate Affairs
Credit Unions Financing Mortgage Lender Financial Services Credit Cards & Plans
Alternate Business NamesUFCU UFCU Financial Services, LLC
Industry TipsFinding a financial planner
120 W Palm Valley Blvd
Round Rock, TX 78664 Directions
1213 Ranch Road 620 S
Lakeway, TX 78734 Directions
130 E Ben White Blvd
Austin, TX 78704 Directions
13860 N Us Highway 183
Austin, TX 78750 Directions
1500 W Parmer Lane
Austin, TX 78727 Directions
15116 Fm 1825
Pflugerville, TX 78660 Directions
2244 Guadalupe St
Austin, TX 78705 Directions
3200 E Whitestone Blvd
Cedar Park, TX 78613 Directions
3305 Steck Ave
Austin, TX 78757 Directions
4611 Guadalupe St
Austin, TX 78751 Directions
5033 W Highway 290
Austin, TX 78735 Directions
571 University Blvd
Round Rock, TX 78665 Directions
701 S Capital Of Texas Hwy Ste J
West Lake Hills, TX 78746 Directions
702 Colorado St
Austin, TX 78701 Directions
9925 Brodie Ln
Austin, TX 78748 Directions
PO Box 9350
Austin, TX 78766
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: i went into bank on 7/9 to closed old account and open a new one since apt claimed my rent check was lost ..i did not want to pay a stop check fee so i closed account .. on 8/12 i get a notice from my apt that they found 7/3 check and ran it for 8/3 rent and i came back unpaid so i was charged 30 dollars by bank and 50 by apt....back refunded the 30 dollars but i need them to pay the 50 my apt is charging since the account was never closed like it was suppose to have been by agent **** from pflugerville tx location
Desired Settlement: i need 50 dollars to pay return check fee charged by apartment since the account was not closed on 8/9 as agreed by sales rep ****
I have forwarded a copy of this complaint to the Branch Manager at our Pflugerville Branch. The employee who assisted Ms. ******** has contacted her, asking for proof of the $50 returned check fee charged by her apartment. Once we have documentation of this charge, Ms. ******** will be given credit for the disputed amount of $50.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: I paid off two cars and they treat me like a criminal when I pay two or three days later. They also charge this $40 nsf fee which is way out of line to other credit unions and I sometimes get a fee from auto draft and they need to lower that fee. The interest rate on my vehicles was suppose to go down as well but has not
Desired Settlement: Please lower interest rates as it has been 6 months and I have paid two cars off already and stop charging these $40 fees. They are almost double that of ***** or *****
Upon researching Mr. ****** accounts, our lending department could not locate a loan rate reduction request from him. UFCU does not "automatically" lower rates without a request from the member. UFCU is accepting this BBB Complaint as Mr. ****** formal request for a loan rate reduction. We allow a one-time rate reduction and based on the ****** most recent portfolio score, they are eligible for a rate reduction on both vehicle loans. A service request has been submitted to our Loan Servicing group for action. We hope this will be satisfactory to Mr. ****.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/14/2013||Problems with Product/Service|
|11/13/2012||Problems with Product/Service|
|11/12/2012||Problems with Product/Service|
|10/8/2012||Problems with Product/Service|
|11/4/2011||Problems with Product/Service|
|8/23/2011||Problems with Product/Service|
|12/14/2010||Problems with Product/Service|