BBB Accredited Business since
United SA Federal Credit Union
Additional LocationsPhone: (210) 561-4500 Fax: (210) 561-4502 View Additional Phone Numbers 5500 UTSA BLVD, San Antonio, TX 78249 http://www.unitedsafcu.org
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that United SA Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for United SA Federal Credit Union include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 3 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 0 |
| Total Closed Complaints | 3 |
Read Complaints
|
Definitions
| BBB
Complaint Process |
File a Complaint against United SA Federal Credit Union
See Trends in Complaints on United SA Federal Credit Union
Additional Information
topLicensing
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900
AMACinquiries@ncua.gov
Texas Department of Savings & Mortgage Lending
2601 N Lamar Blvd # 201, Austin TX 78705
www.sml.state.tx.us
Phone Number: (877) 276-5550
rcrochet@sml.state.tx.us
Type of Entity
Corporation
Business Management
Mr. Doug Anderson, Manager Garlan Chin Ms. Liz Dorn, 1604/Braun Branch Sasha Galan Ms. Roseanne Hernandez, Boerne Branch Ms. Pati Rhodes, Medical Center Branch Marco TreiniesContact Information
Business Category
Credit Unions Loans Loans - Small Business Real Estate Loans Financial Services
Industry Tips
Finding a financial plannerAdditional Locations
-
1440 South Main
Boerne, TX 78006 (210) 561-4762 Directions
-
21038 US Hwy 281 N., Ste 100
San Antonio, TX 78258 (210) 561-4740 Directions
-
2800 Thousand Oaks Dr.
San Antonio, TX 78232 (210) 561-4724 Directions
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4301 Broadway, CPO 1230
San Antonio, TX 78209 (210) 561-4771 Directions
-
5500 UTSA BLVD
San Antonio, TX 78249 (800) 531-8456 (210) 561-4500 Directions
-
7318 Louis Pasteur Dr.
San Antonio, TX 78229 (210) 561-4710 Directions
-
9910 W. Loop 1604 N., Ste 129
San Antonio, TX 78254 (210) 561-4742 Directions
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Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Detail(s)
| 10/1/2012 | Billing/Collection Issues |
| 7/10/2012 | Billing/Collection Issues |
| 11/2/2010 | Billing/Collection Issues |
| 1 | |
