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Find a Location

Credit Human has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Credit Human

      1703 Broadway St Ste 104 San Antonio, TX 78215-1451

    • Credit Human

      6061 W Interstate 10 San Antonio, TX 78201-2100

    • Credit Human

      8889 Bandera Rd San Antonio, TX 78250-2501

    • Credit Human

      901 NE Loop 410 San Antonio, TX 78209-1305

    • Credit Human

      722 Rayburn Dr San Antonio, TX 78221-1347

    Business ProfileforCredit Human

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    34 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Credit Human has 16 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Credit Human

        1703 Broadway St Ste 104 San Antonio, TX 78215-1451

      • Credit Human

        6061 W Interstate 10 San Antonio, TX 78201-2100

      • Credit Human

        8889 Bandera Rd San Antonio, TX 78250-2501

      • Credit Human

        901 NE Loop 410 San Antonio, TX 78209-1305

      • Credit Human

        722 Rayburn Dr San Antonio, TX 78221-1347

      Location of This Business
      1703 Broadway St Ste 104, San Antonio, TX 78215-1451
      BBB File Opened:
      9/1/1986
      Years in Business:
      89
      Business Started:
      3/7/1935
      Business Started Locally:
      3/7/1935
      Business Incorporated:
      10/6/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • San Antonio Federal Credit Union
      • SACU
      • San Antonio Credit Union
      Business Management
      • Ms. Laura Johnston
      • Ms. Jennifer Kuhlmeier, Compliance Manager
      • Mrs. Yvonne De La Rosa-Flores, R&L Senior Compliance Analyst
      • Ms. Sheana Mata, Compliance Officer
      Contact Information

      Principal

      • Ms. Laura Johnston
      • Ms. Jennifer Kuhlmeier, Compliance Manager
      • Mrs. Yvonne De La Rosa-Flores, R&L Senior Compliance Analyst

      Customer Contact

      • Ms. Jennifer Kuhlmeier, Compliance Manager
      Additional Contact Information

      Fax Numbers

      • (210) 258-1780
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      34 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/15/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this inquiry from my credit report. Please help me in this matte ----------CREDIT HUMAN FCU-DIR Inquiry: Oct. 01, 2022
      Read More

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jose R

      1 star

      02/23/2024

      Credit Human is still operating in the 1980's banking practices as it pertains to charging $2 per transaction using their debit card. Check this out, Credit Human only allows "four" free ATM transactions using their Savings account and every additional transaction costs $2, c'mon Credit Human step up to the plate, this is year 2024.Credit Human charged me $20 in transaction fees last month and $30 in transaction fees this month. $50 in transaction fees in two months is outrageous, these are not even ATM transaction fees, just regular debit card usage fees. Credit Human can afford a brand new state of the art energy efficient facility on Broadway St. in San Antonio, ** while charging union members $2 per transaction fee, wouldn't Credit Human exists without its union members after all?I spoke to one of the Credit Human reps. today and closed my account. I hope ********************** can learn from their former member's feedback instead of their greedy business practices. $50 in debit card transaction fees in two months, good luck and take money from other union members, not from me anymore.

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