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River City Federal Credit Union

Additional Locations

Phone: (210) 225-6866 Fax: (210) 244-2529 610 Augusta St, San Antonio, TX 78215

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for River City Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on River City Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1981 Business started: 01/01/1936 Business started locally: 01/01/1936 Business incorporated: 01/01/1936 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900

Type of Entity


Business Management
Ms. Connie Fox, Communications Director Kim Heinze, president Ms. Eve Hernandez, VP Marketing
Contact Information
Principal: Ms. Connie Fox, Communications Director
Customer Contact: Ms. Eve Hernandez, VP Marketing
Business Category

Credit Unions

Additional Locations


    1403 W Bitters Rd

    San Antonio, TX 78248


    20725 Hwy 46

    Spring Branch, TX 78070


    2929 Thousand Oaks Dr

    San Antonio, TX 78247


    4119 Broadway St Rm 151

    San Antonio, TX 78209


    5910 Babcock Rd.

    San Antonio, TX 78240


    610 Augusta St

    San Antonio, TX 78215 (210) 225-6866


    7131 Fairlawn Dr

    San Antonio, TX 78223


    825 Jackson Keller Rd

    San Antonio, TX 78216


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Professional AffiliationsX

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Complaint Detail(s)

11/26/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I placed a stop payment on 09/19/2014 with River City FCU with their call center, the representative said ACE (as in who i wanted to place the stop payment for), i replied RISE, both the Call Center Manager, and the Vice President of Lending **** ****** stated i stated Right even thought i already had a stop payment for Ace Cash express. The representative never repeated any of this information back to me. They never took any accountability for this, instead they stated this is my fault for not looking at my paperwork and not notifying them. I did notify them on 10/03/2014 when i saw that RISE had debited my account, I was told that they could easily send the payment back unpaid, Instead I was told by Mike Sanchez the call center Manager that I said Ace. I asked if i said Rise what would happen, He stated he would refund my money. •*********** ****** - Branch Manager, Southeast listened to the call and stated it did sound like i stated RISE, not anything else. He called to see if the payment could be sent back unpaid, it was too late. He called mike to see if he would Honor his VERBAL promise to refund the money. He refused. I made three attempts to contact •**** ** ******, Vice President - Lending starting 10/03/2014 , I did not get a call back until 10/08/2014. He stated again this was not the credit union's fault, they were in no way liable. I stated Right, not RISE. He offered to give a refund for the Stop payment fee's, which i accepted, but this in no way makes up for a $222 debit that they allowed through with negligent banking and customer service skills. I asked to speak to the CEO, as a share holder is my right, and **** refused.

Desired Settlement: I would like a refund of the 222.00 minus the 50.00 RiverCity FCU has already refunded me.

Business Response: We have reviewed all documentation related to this member interaction. The credit union carried out the member's original request, and no refund or reimbursement is in order. Our organization provided a credit of fees incurred by the member as a result of the request, in a good faith effort to reduce financial burden on the member.

Thank you for the opportunity to respond to this member complaint.

*** *********
VP of Marketing/Business Development
River City Federal Credit Union


Business Response: River City Federal Credit Union has no further comment on this matter.

Consumer Response: Complaint: ********

You do an injustice to yourselves as well as myself as a member by not looking into this matter and making it right.  You have broken not only your  own credit union bylaws,  but the ones that over see you as well. I am rejecting this response because you have not even dignified me with a proper research effort or response due to this complaint. 


****** *******