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BBB Accredited Business since

Randolph-Brooks Federal Credit Union

Additional Locations

Phone: (210) 945-3300 Fax: (210) 637-4125 View Additional Phone Numbers PO Box 2097, Universal City, TX 78148

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Randolph-Brooks Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Randolph-Brooks Federal Credit Union include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 20 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 20

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Randolph-Brooks Federal Credit Union
See Trends in Complaints on Randolph-Brooks Federal Credit Union

Additional Information

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BBB file opened: June 01, 1976 Business started: 10/06/1952 Business started locally: 10/06/1952 Business incorporated: 05/04/2000 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900
AMACinquiries@ncua.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Lisa Mack, VP of Central Operations Theresa M Biava, AVP Central Operations
Contact Information
Principal: Lisa Mack, VP of Central Operations
Business Category

Credit Unions Loans Loans - Small Business Real Estate Loans Banking Services


Additional Locations

  • 101 University Oaks Blvd.

    Round Rock, TX 78665

  • 10581 Potranco

    San Antonio, TX 78251

  • 11432 W. Loop 1604 N And Bandera

    San Antonio, TX 78254

  • 1203 Thorpe Lane

    San Marcos, TX 78666

  • 1210 Wonder World Dr.

    San Marcos, TX 78666

  • 12307 Nacogdoches Rd

    San Antonio, TX 78217

  • 155 Bulverde Crossing

    Bulverde, TX 78163

  • 156 US Hwy 181

    Floresville, TX 78114

  • 1600 East Court St.

    Seguin, TX 78155

  • 1711 S. Colorado St

    Lockhart, TX 78644

  • 1801 Sidney Baker

    Kerrville, TX 78028

  • 1870 W. State Hwy 46

    New Braunfels, TX 78132

  • 201 SW Military Dr.

    San Antonio, TX 78221

  • 205 W. Ben White Blvd

    Austin, TX 78704

  • 22015 IH 35 N

    Schertz, TX 78154

  • 2202 Semlinger Rd.

    San Antonio, TX 78220

  • 3110 N. Lamar Blvd

    Austin, TX 78705

  • 3181 Goliad Rd.

    San Antonio, TX 78235

  • 4615 Walzem Rd

    San Antonio, TX 78218

  • 4980 FM 3009

    Schertz, TX 78154

  • 5045 E Goforth

    Buda, TX 78610

  • 6475 Baywater Dr.

    San Antonio, TX 78229

  • 701 Harmon Dr Bldg 290

    Randolph A F B, TX 78150

  • 7649 FM 78 At Walzem

    San Antonio, TX 78244

  • 8620 Burnet

    Austin, TX 78757

  • 994 N IH 35

    New Braunfels, TX 78130

  • One Randolph Brooks Parkway

    San Antonio, TX 78233

  • PO Box 2097

    Universal City, TX 78148 18005803300 (512) 833-3300

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • 18005803300(Phone)
  • (512) 833-3300(Phone)
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Complaint Detail(s)

2/27/2013 Problems with Product/Service
1/19/2013 Problems with Product/Service
1/16/2013 Problems with Product/Service
11/6/2012 Problems with Product/Service
10/1/2012 Billing/Collection Issues
9/18/2012 Billing/Collection Issues
9/4/2012 Advertising/Sales Issues
9/4/2012 Problems with Product/Service
7/16/2012 Problems with Product/Service
7/10/2012 Problems with Product/Service
7/10/2012 Problems with Product/Service
3/12/2012 Problems with Product/Service
1/13/2012 Problems with Product/Service
8/22/2011 Problems with Product/Service
8/15/2011 Billing/Collection Issues
5/2/2011 Billing/Collection Issues
4/5/2011 Billing/Collection Issues
12/30/2010 Problems with Product/Service
8/16/2010 Billing/Collection Issues
5/28/2010 Billing/Collection Issues
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