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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Generations Community Federal Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Generations Community Federal Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Generations Community Federal Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1978 Business started: 07/01/1940 in TX Business started locally: 07/01/1940
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Credit Union Administration
4807 Spicewood Springs Rd # 5100, Austin TX 78759
Phone Number: (512) 231-7900

Type of Entity


Business Management
Ashley Harris, Director of Public Relations Mr. Tim F. Haegelin, President/CEO
Contact Information
Principal: Ashley Harris, Director of Public Relations
Business Category

Credit Unions

Alternate Business Names
San Antonio City Employees Federal Credit Union

Additional Locations

  • 10660 W Fm 471

    San Antonio, TX 78251

  • 10718 Potranco Rd

    San Antonio, TX 78251

  • 1150 N Loop 1604 W

    San Antonio, TX 78248

  • 13311 N Us Highway 281

    San Antonio, TX 78216

  • 1735 S Ww White Rd

    San Antonio, TX 78220

  • 18140 San Pedro Ave

    San Antonio, TX 78232

  • 1828 N Saint Marys St

    San Antonio, TX 78212

  • 24165 W Ih 10

    San Antonio, TX 78257

  • 4005 Fredericksburg Rd

    San Antonio, TX 78201

  • 6000 NW Loop 410

    San Antonio, TX 78238

  • 7503 Yarrow Blvd

    San Antonio, TX 78224

  • 9255 FM 471 West

    San Antonio, TX 78250

  • 9311 San Pedro Ave Ste 1100

    San Antonio, TX 78216 (210) 230-9349 (210) 229-1128

  • 9900 Wurzbach Rd

    San Antonio, TX 78230

  • PO Box 791870

    San Antonio, TX 78279


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/10/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Unfortunately, we must say that we're really VERY disappointed with the customer service at the Generation Federal Credit Union in San Antonio airport. We've used this branch for several years until a decision was made to bring on board one employee and since then the customer service started to be negative and unprofessional!! We have made several effort to contact her direct ******* and also visited their ****** ********, *** **** * ******* in his office (No ******* is available at that airport location) and explained the issue to him who promised to improve the customer service at that airport branch and we thought that service would be better, unfortunately, it’s getting worst!! Now our employees see more challenges, as the lady who's in-charge of the branch keep saying, this is my way, if you don't like it, complain to my management, in other words she does not care. Never have we heard such a statement in any financial institution. If we don't get this issue resolved, we will close our account, however before we do so, we'll make sure we will not recommend this bank to anyone.

Desired Settlement: We need to escalate this issue to Generation FCU upper management, and make our voice heard with airport management and make other members aware of our daily suffering. Please provide us with the contact information of the Generation FCU Vice President of Operations.

Consumer Response: ***** * **** *************************** ***** ********** ****** *** **** **** ** *** **** ******** *** *** * *** **** * *** ******* **** *** ********* ********* ********

We are requesting BBB's assistance in the resolution of our
dispute with the Generation Federal Credit Union. Thank you

**** *******

Business Response: Dear *** ****:


Thank you for your email regarding the Better
Business Bureau complaint filed against GFCU by *** ******* ****.  The Better Business Bureau ID number for this
complaint is *******.


As a financial institution, GFCU has very
specific and defined federal regulations that we must follow.  Our regulatory agency, the National Credit
Union Administration (NCUA), does not allow us to deviate from these rules in
any manner. 

During our previous conversations with
*** ****, the crux of his concerns revolves around his requests for GFCU to
make exceptions to NCUA regulations for his accounts.  When GFCU staff indicated that we could not
make the exceptions, *** **** indicated that we were not addressing his needs
as a member.


Our ******** ** ****** *****, **** **
***** and our ****** *******, ******** ******, have met in person with *** ****
on several occasions to explain the NCUA regulations we must follow.  During those meetings, *** **** indicated he
understood the regulations.


*** ** ***** instructed *** **** to
contact him on his cell phone should he have any additional questions or
concerns.  To date, *** **** has never
contacted *** ** *****.  However, *** **** continues to visit our ******* branch and request these exceptions.


After repeated concerns by both GFCU
staff and *** ****, the Airport management company requested that our **** ********* ** ****** *********** ******** ********, attend the Monthly
Concessions Meeting with the Airport Vendors (including *** ****) in order to address
the applicable NCUA regulations.  *** **** opted not to attend the meeting.


As a credit union, we go above and
beyond on a daily basis to assist all of our members as best as we can.  We understand that *** **** requests certain
exceptions with regard to his accounts. 
However, we cannot accommodate these requests due to NCUA regulations.


We welcome the opportunity to discuss
this matter further and encourage the Better Business Bureau or *** **** to
contact ******** ******** directly at ************.