Business ProfileforAir Force Federal Credit Union

I have had this bank for 36 months at this point.The last 16 months I have undergone two major spinal surgeries which led to income loss.As a single income household of 6 with 4 children, to say the least, it was a very hard time in our lives. My auto loan ended up getting behind and I had spoken to them just about every month and was working to catch up but needed some help.It got to the point in the last few months that they started getting more aggressive, rude, inconsiderate and not only unprofessional but inhumane.I asked for help on solutions or if there was any way they could help me out during my hardship to which they laughed and told me to "get caught up and use the skip a pay option.The thing was, I couldn't catch up and that's why I was seeking help. A little over a month ago my interactions with the asset recovery division became not only unprofessional and unpleasant but to the point where by the end of the calls I had been called a liar, I was degraded and talked down to as if I was a lesser person because I was physically unable at times to work due to my physical condition with the surgeries.They sent a letter to cure which arrived 6 days after I was supposed to respond by. When I called in about it I was informed everything was fine since I had kept my payment arrangement and not to worry. I then spoke with a supervisor who treated me the same way as the employee before.The day the conversation took place between the employee and I, a notice or acceleration was sent out and I received it after the date I had to respond by. When I called in about this letter and spoke about how I have kept my arrangements and what had been taking place the supervisor informed me it was OK and they would finally help. The call "ended" but she had actually never hung up and I could hear as her and her coworkers laughed at me and talked bad about my situation as it was some big joke, about 45 seconds into this she realized she never hung up and quickly ended the call.