Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Merchants & Professional Credit Bureau

Phone: (512) 346-4305 Fax: (512) 343-4864 5508 Parkcrest Dr Ste 210, Austin, TX 78731

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers credit reporting, debt collection and billing services including early out programs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Merchants & Professional Credit Bureau meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Merchants & Professional Credit Bureau include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 12
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

1 Customer Review on Merchants & Professional Credit Bureau
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1970 Business started: 07/01/1965 in TX Business started locally: 07/01/1965 Business incorporated 04/16/1992 in TX
Type of Entity


Business Management
Mr. Boyce Hornburg, President Ms. Pam Winslett, Vice President
Contact Information
Principal: Mr. Boyce Hornburg, President
Customer Contact: Ms. Pam Winslett, Vice President
Business Category

Credit Reporting Agencies Billing Service Collection Agencies

Alternate Business Names
Merchants and Professional Bureau, Inc. MPB MPB Credit Bureau MPB Medical Billing

Customer Review Rating plus BBB Rating Summary

Merchants & Professional Credit Bureau has received 4.34 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.