BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that National Bankcard Systems Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for National Bankcard Systems Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Type of Entity
Business ManagementMr. Joe Brannon
Credit Card Processing Service
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Additional Phone Numbers
- (888) 898-8416(Phone)
- (512) 494-9204 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: The company has processed unauthorized ACH debits against my bank account over the course of several years. They have indicated error on their behalf and promised to return the funds via a ACH credit. They have not been forcomming in returning the funds. (74) ACH debits at $ 14.00 each
Desired Settlement: ACH credit that has been promised and is due amount $ 1036.00 encompasing (74) deductions at $ 14.00 each
After looking into the complaint it looks like we agreed with him originally and agreed to do a full refund. We have since attempted to refund his bank account twice and both attempts were rejected by his bank. I have attached record of both attempts here.
In order to make sure we don't run into issue again, we have decided to send a check for the full refund amount.
BBB's Final Determination: Consumer accepted resolution offered by the business.