Business ProfileforThe UPS Store #3620

I went to the *** store number **** to send 2 return packages to Amazon on January 9, ****. Both packages were dropped off at the *** store for return shipment to Amazon. The manager, (******************) and another employee (****** on the receipt) assisted in printing return labels that I sent to the *** store **** email address. However, only one package was delivered. The other package was lost in transit, which seems suspicious considering the clerk insisted I pay a packing fee of $87 and instead I packed the shipment myself and left the shipment with the clerk for delivery. After realizing that the shipment was never received, which was about one week after dropping off the package, I contacted both *** customer service as well as the *** ***************************. The latter told me that the delivery driver picked up the package in question (the package that subsequently was lost by ***). The *** claims system would not allow me to file a claim online. *** Customer service agents advised me to go into the location to file a claim. I spoke with a second store manager, ****, and she also advised me to come in store. I returned to the *** store **** on 1-26-**** and was advised that nothing could be done on their end and to place a claim with Amazon. Both the manager, ****************** and the employee who assisted me with the dropoff were present and recall the shipment of the item that was lost in transit. I want a refund as Amazon has not provided a refund due to time constraints on returns and they are currently investigating. At the *** store ****, I paid for label printing, the actual box, peanuts to place in the box, and I would like a refund of $40 in addition to $215.41 for the lost item since *** lost the shipment. I am requesting a total of $255.41 for the lost item.+..............+