BBB Accredited Business since
Phone: (210) 805-8200 Fax: (210) 829-8934 8200 W Interstate 10 Ste 400, San Antonio, TX 78230
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This company offers sales, service and supply of office machines, copiers, faxes and printers.
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A BBB Accredited Business since
BBB has determined that Dahill Office Technology Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Dahill Office Technology Corporation include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Type of Entity
Business ManagementMr. Brad Rollins, President/CEO Priscilla Lopez, VP of Fin Mr. Tanner Martin, Sales Manager Ms. Diana Martinez, Customer Support Manager Mr. David Riener, Vice President/Sales Mr. Randy Rushing, General Manager Ms. Ronell Uys, Advertising/Ecommerce Ms. Leticia Vazquez, Director, Sales Operations
Copiers & Copier Supplies Office Furniture & Equipment Office Furniture & Equipment - Installation Office Supplies Copy & Duplicating Service
Alternate Business NamesDahill Dahill Industries
220 W Hillside #10
Laredo, TX 78041 (956) 724-8188 Directions
802 N Carancahua St Ste 2200
Corpus Christi, TX 78401 Directions
8200 W Interstate 10 Ste 400
San Antonio, TX 78230 Directions
8303 N Mopac #A300
Austin, TX 78759 Directions
PO Box 314
San Antonio, TX 78292
THIS LOCATION IS NOT BBB ACCREDITED
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College Station, TX 77845 Directions
THIS LOCATION IS NOT BBB ACCREDITED
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El Paso, TX 79936 Directions
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El Paso, TX 79936 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: My name is ****** ******* and I am the steward president of the steward board for ***** ****** *** Church. As the president of the steward board of the church my job is taking care of the finance for the church. In February of 2011, the church leased a copier machine from Dahill. The representative from Dahill met with the pastor of the church and myself to present a contract. In this contract it states that the rental fee for the copier was $155.00 a month for 48 months beginning February 9, 2011. Dahill never did abide by this contract They were not consistent in sending out monthly statements. They would wait several months before sending out a statement and this generated a problem for us because we are a small church and can not afford to pay out large sums at a time. We discussed this with the representative when he issued the contract. They sent out statements ranging from $1,922 through four and six thousands dollars. I personally called Dahill's main office several times to discussed this matter, but no one in that office knew what to do. We sent them checks from $1000 to $1,922 trying to meet the needs as to what they said The pastor and committee members had several meeting with the representative trying to solve the issue. Each time we met with him he indicated that he would get the issue resolved. He indicated that he did not understand why the company could not send the statements as the contract stated. In June of 2013 the pastor communicated to the representative that since they could not abide by their contract they needed to pick up the machine. He was told that the church would pay out the balance of what we owe them and only what we could afford to pay on monthly basis. To our dismay we received a noticed from a collection agency indicating that we owe Dahill $7,606.70. I have all documentation as what we paid Dahill. The balance as what they stated we owe them certainly does not match up with my balance. Their statements they sent us are total confusing. They sent us three statements dated for the same time period and they all have different balances. We only used the machine for 30 months. Calculating 30 months times $155 equals $4,650. When I calculate the checks I sent Dahill, those check add up to $4,652.95. We are willing to pay Dahill anything else we owe them. $7.606.70 is an outrageous amount and according to some of the statements they sent us they did not apply some of the check sent them, however they were cashed by the company. This company did not abide by their contact therefore, it is certainly not trust worthy.
Desired Settlement: We are willing to pay the remainder of the balance to this company on monthly basis and only what we can afford. We balance should be a very small amount according to my records and I have all documents.
Business Response: ***** ****** account has been reviewed in further detail to understand the write-off invoices. ***** ****** had a monthly rental contract for Serial ********* that began 4/30/13 $155 plus D&H per month. Prior to this contract the rental agreement was annual on a per click basis which included black and color usage. Invoice ****** for $4,802.86 was for 6/09/11 - 6/09/12 period, Invoice ****** for $2,761.19 was for 6/19/12 - 4/30/13, both invoices were prior to the monthly agreement. Invoice ****** is monthly charge for 1/09/13-05/09/13 and should be credited. The per click contract prior to the monthly agreement is owed and should have been paid prior to the customer. we can negotiate payment options. I can be reached at *************.
Today I spoke with ******* ***************:
She is a third party collection agency that has been working with ******** ******* and *** ****** *******. A proposed settlement of $3,000 was offered to the customer and they accepted. The customer has explained the financial difficulties that they are facing and **** **** has agreed to accept payments as received. I did let *** ****** know that I would review the $3,000 amount and determine if that was fair and in the best interest of the customer.
My original response, included my contact information in hopes that me and *** ******* could connect, but after speaking with *** ****** it sounds like the concerns have been addressed.
At this time I am reviewing the $3,000 and will provide an update to *** ******.
Thank you for your help with this matter!
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|11/19/2012||Problems with Product/Service|
|8/13/2012||Problems with Product/Service|
|5/31/2012||Problems with Product/Service|
|3/6/2012||Problems with Product/Service|