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Phone: (210) 310-3371 View Additional Phone Numbers 10130 San Pedro Ave Ste 102, San Antonio, TX 78216
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Green Energy Of San Antonio include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Richard Ramos, Owner Mr. John Ramos, General Manager
Contractor - General Green Builder Contractor - Insulation
Products & Services
Green Energy Of San Antonio sells the following brand(s): Green Energy Of San Antonio sells the following brand(s): Green Energy Radiant Barrier, Copper Flect, Simonton Windows
Green Energy Of San Antonio offers the following product(s): Green Energy Of San Antonio offers the following product(s): Radiant Barrier, Windows
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
10130 San Pedro Ave Ste 102
San Antonio, TX 78216 Directions
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Additional Phone Numbers
- (210) 310-3372 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased their top of the line Radiant Barrier. The first step was for someone to come and get temperature readings of my home and attic. They also got readings from the windows. We waited to see if the desired outcome of the savings would ever come through for us. The promised 35% of savings never happened. They would not return calls and finally reached out to me after making a comment on their facebook page. The owner NEVER called me. He was always either busy or on vacation. His brother contacted me and then came out to my house to inspect the material and get more heat signature readings. He made claims that the materials were doing their job and that he had no further explanation as to why I was still experiencing the same problems that prompted me to call them in the first place. He took tempurature readings of the rooms that I told him were the problem. His only solution to me was to sell me new windows at their alleged cost. I informed him that this was an unacceptable offer since the windows were never mentioned when they came out to inspect my home before installing the radiant barriers. He informed me that I am the ONLY unsatisfied customer of the thousands that they have. I told him that I would like for a refund. They can come get their materials and I would pay for the labor portion of the install. I thought that was a fair deal since I no longer wanted the material in my home. He laughed in my face and told me that they had a no refund policy. I informed him that this was not a request due to a regret purchase. It was a request because the product is not doing as they suggested it should do. My bill has not been lowered and my upstairs is still hot. This was all supposed to be cured by their product.
Desired Settlement: I would like for them to pay off the creditor that they financed me with and come get their radiant barrier out of my attic, This is the only outcome that will prevent the next step of taking it to court.
Greetings, Attached are the copies of Mr. ***** work order, SIGNED COMPLETION CERTIFI- CATE that took place upon final inspection. Which he claims never took place. Also attached are thermal pics of the attic temperatures on an 86 degree afternoon showing the performance of the barrier he purchased. Typically at- tic temperatures without radiant barrier are 40 - 50 degrees higher, not within a couple degrees of the outside temperature. Included are copies of the emails that were sent by our office manager to reach out to Mr. ****. We are also in possession of recorded voice mails left for wMr. ****, one which includes a reference to his conversation with Mr. ******* ***** (owner of Green Energy of San Antonio) which Mr. **** claims never took place. I reviewed some of the other unfounded claims from Mr. ****; We never promised a guaranteed 35% savings. We are prohibited by our company policy to do so. We do explain to customers that the savings on an annual average can be 25-30 percent, and explain that savings have been reported t= o us at 8-10 % and in cases up to 40%. No savings GUARANTEES are ever expressed or implied. We have no control over the electrical usage in a customer= s home. From the start of this Mr. ***** posture has been uncooperative. He has only expressed his desire for a refund. He is using unfounded claims of product failure to substantiate his claims, and subjective claims about comfort, he has gone as far as bashing us on social media, with no proof of anything he has said. As the product is under warranty, it was explained to Mr. **** that if there were in fact any issues with the barrier that they would be addressed in accordance with the conditions of the warranty. According to Mr. **** our only option was to provide a refund. We have attempted to satisfy his concerns with zero resolution.
Comfort is NOT subjective. I was told that it would not only cool my house down, but also lower my electricity bill. BOTH of which was not accomplished with their product. I was sold on a product that has not provided the comfort nor savings that were promised. This was AFTER a thurough evaluation of my home before it was installed. The windows were checked before the installation. When I finally got someone to come out to my house to look at it, not only was he extremely unprofessional laughing in my face, his resolution was to sell me windows, which still were not to ba of an issue.
They provided thermal pictures of the attic. They did not provide the thermal images taken in the upstairs rooms which Mr ***** did. They also did not provide thermal images of the AC vents which also showed that the AC was fucntioning just fine. With those in combination, they should have lowered the temperature in the house. Mr ***** himself even said that he does not know why the back half of the house was so hot.
To say I was uncooperative is absurd since it has taken this long for me to even file a complaint with the BBB. This was an attempt to extract more money from me. My house is only ELEVEN years old.
The product did not provide the comfort or savings that they claimed that it would. Savings is ALSO not subjective. Nice spin on words though.
I am sorry Mr. **** feels the way does. I regards to his claims to lack of savings, he was asked to provide copies of his utility bills. To this day he has yet to provide them. Along with my initial response you also have in your possession all the documentation and recordings that strongly discredit anything Mr. **** is stating or implying. He replied that his issue is not about the comfort, but the savings; but in his social media blast he wrote, and I quote, " my house is still hot as balls." Where is his proof?
At this point all I am hearing and reading are inaccuracies and inconsistentcies.
**** ***** GM
Not ONE time were my utility bills asked for. I have since requested up to 3 years of bills for this address. What I see as the biggest issue is that I was told that out of thousands of customers I am the only one not satisfied. As a customer, would my 100% satisfaction with your service not be warranted, just like those who give good ratings? Or is it just that I have become a thorn in their side now? I am requesting the full amount be returned, except for the fan, and they remove all of the materials. I gain nothing out of the deal. Not one thing.
Had comfort not ever been mentioned, then the facebook post would not have read "My house is still hot as balls." It would not have been part of the initial BBB complaint either. This is where comprehension skills come into play. Reading and understanding what you read and are being told by the customer when you are at their house, is essential. Maybe had he spent less time laughing at me in my face over my concerns, he would have gathered the essential information needed during our conversation.
Their resolute was to offer me windows at their cost and installation. The only resolution to make this go away and to make a pleased customer, is a full refund of everything except the fan and installation for the fan, with full removal of all other materials.
Customer Reviews Summary