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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Optics Unique, PLLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Optics Unique, PLLC include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Optics Unique, PLLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 2003 Business started: 01/01/2003 in TX Business started locally: 01/01/2003 Business incorporated: 06/30/2009 in TX

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Optometry Board
333 Guadalupe St # 2-420, Austin TX 78701
Phone Number: (512) 305-8500
Fax Number: 512-305-8501

Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. David Gray, Optometrist Dr. Jeannie Gray, Optometrist
Contact Information
Principal: Dr. David Gray, Optometrist
Customer Contact: Dr. Jeannie Gray, Optometrist
Business Category

Contact Lenses Optical Goods - Retail Optical Goods - Service & Repair Optometrists Laser Vision Correction

Method(s) of Payment
Visa, Mastercard. American Express, Discover, Care credit, Checks
Refund and Exchange Policy



o   Full payment must be
received before glasses or contact lens orders can be processed

o   A minimum deposit of
50% can be accepted at the discretion of the manager


o   All orders are placed
within 12 hours of receiving them.  Should
you decide to cancel your order, we reserve the right to retain:

§  25% of the total order
value for cancellations within 1 day

§  50% of the total order
value for cancellations within 2-3 days

Lens (Multifocal) Policy:

o   In the event that you
are unable to adapt to your new progressive lenses within 30 days of purchase,
we will happily exchange them for either bifocals or separate distance or
reading glasses.  Refunds are not


o   A one-time lens remake
can be made at no additional cost for prescription changes from a doctor within
60 days of purchase.   


o   Glasses are considered
to be custom orders and are nonrefundable. 
A refund will only be issued if there is a defect in the glasses which
cannot be fixed or replaced within 2 weeks. 

o   Colored contact lenses
are non-refundable.  Refunds can be given
on soft contact lenses within 30 days of purchase (order date) if the boxes are
deemed to be in returnable condition (not opened or marked upon).  Hard contact lenses must be finalized within
60 days or the lenses will be non-refundable.


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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