BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Optics Unique, PLLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Optics Unique, PLLC include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Optometry Board
333 Guadalupe St # 2-420, Austin TX 78701
Phone Number: (512) 305-8500
Fax Number: 512-305-8501
Type of Entity
Limited Liability Company (LLC)
Business ManagementDr. David Gray, Optometrist Dr. Jeannie Gray, Optometrist
Contact Lenses Optical Goods - Retail Optical Goods - Service & Repair Optometrists Laser Vision Correction
Method(s) of PaymentVisa, Mastercard. American Express, Discover, Care credit, Checks
Refund and Exchange Policy
o Full payment must be
received before glasses or contact lens orders can be processed
o A minimum deposit of
50% can be accepted at the discretion of the manager
o All orders are placed
within 12 hours of receiving them. Should
you decide to cancel your order, we reserve the right to retain:
§ 25% of the total order
value for cancellations within 1 day
§ 50% of the total order
value for cancellations within 2-3 days
Lens (Multifocal) Policy:
o In the event that you
are unable to adapt to your new progressive lenses within 30 days of purchase,
we will happily exchange them for either bifocals or separate distance or
reading glasses. Refunds are not
o A one-time lens remake
can be made at no additional cost for prescription changes from a doctor within
60 days of purchase.
o Glasses are considered
to be custom orders and are nonrefundable.
A refund will only be issued if there is a defect in the glasses which
cannot be fixed or replaced within 2 weeks.
o Colored contact lenses
are non-refundable. Refunds can be given
on soft contact lenses within 30 days of purchase (order date) if the boxes are
deemed to be in returnable condition (not opened or marked upon). Hard contact lenses must be finalized within
60 days or the lenses will be non-refundable.