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BBB Accredited Business since

RateGenius

Additional Locations

Phone: (866) 728-3436 4412 Spicewood Springs Rd Bldg 6, Austin, TX 78759 http://www.rategenius.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers marketing and contract fulfillment services to a network of financial institutions for refinancing automobiles; including Property/Casualty Insurance Sales.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that RateGenius meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for RateGenius include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

7 Customer Reviews on RateGenius
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 7

Additional Information

BBB file opened: December 03, 1998 Business started: 04/18/1996 in TX Business started locally: 04/18/1996 Business incorporated 04/23/2007 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of Consumer Credit Commissioner
2601 N Lamar Blvd, Austin TX 78705
www.occc.state.tx.us
Phone Number: (800) 538-1579
joann.mcanally@occc.state.tx.us

Texas Department of Insurance
333 Guadalupe St, Austin TX 78701
http://www.tdi.texas.gov
Phone Number: (800) 252-3439

Type of Entity

Corporation

Business Management
Mr. Chris Brown, CEO Mr. Ian Harlow, Complaints Manager
Contact Information
Customer Contact: Mr. Ian Harlow, Complaints Manager
Business Category

Consumer Finance & Loan Companies Financial Services Credit & Debt Counseling Financing Consultants Insurance - Property Loans

Alternate Business Names
RateGenius Insurance Agency RateGenius Loan Services RateGenius, Inc
Industry Tips
Finding a financial planner

Customer Review Rating plus BBB Rating Summary

RateGenius has received 4.91 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.