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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Pioneer Services, A Division of MidCountry Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Complaint Information
Find aggregate BBB complaint information for Pioneer Services, A Division of MidCountry Bank. BBB of Greater Kansas City has the full report as that BBB handles all complaints for Pioneer Services, A Division of MidCountry Bank.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Sally Rebstock, LPO Manager / Ft Hood
Consumer Finance & Loan Companies Banks
Alternate Business NamesMidCountry Bank Pioneer Financial Services Inc
1033 S Fort Hood St Ste 400
Killeen, TX 76541 (254) 526-9960 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I was behind on my loan and offered a few options. Then we got some ***'s in *********** making our internet go out and me not being able to reply. I talked to my wife 2 days ago finally and asked her to email me all the letters they send so I can appropriately handle this and found out not 1 letter has been sent to our home! So all I have is an email stating I need to make a payment... My issue is we been scammed before and that was through a company who did everything on the phone and nothing through an actual paper. The guy who is the case worker is making to my feeling threats what I do no appreciate and I told my wife to keep checking the mailbox outside to see if a letter arrives because phone and email traffic is just so not trustworthy!
Desired Settlement: I would love to see a letter with all the info and some ample time to get the matter resolved in a good way... I didn't fall behind for no reason so they have to understand that we might need some more options!And I would love a case worker that affiliates better to military... One that understands that internet here in *********** is on the goodwill of the day and not on us... We lost 3 ******** in less then 4 days...
Better Business Bureau of Central, Costal, Southwest Texas and Permian Basin
Better Business Bureau: