BBB Business Review

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This business is not BBB accredited.

Dell Financial Services

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Phone: (800) 283-2210 One Dell Way Ps2df-26, Round Rock, TX 78682


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dell Financial Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 438 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

438 complaints closed with BBB in last 3 years | 118 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 297
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 115
Total Closed Complaints 438

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Dell Financial Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 19, 1998 Business started: 04/19/1997 Business started locally: 04/19/1997 Business incorporated 04/19/1997 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Savings & Mortgage Lending
2601 N Lamar Blvd # 201, Austin TX 78705
www.sml.state.tx.us
Phone Number: (877) 276-5550
rcrochet@sml.state.tx.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tom Fogle, Manager
Contact Information
Customer Contact: Mr. Terry Billiter, Customer Care Analyst
Principal: Mr. Tom Fogle, Manager
Business Category

Consumer Finance & Loan Companies

Additional Information

Prior to purchasing a Dell computer using Dell Financial Services financing options, consumers should note that applying for the Dell Preferred Account does not guarantee their qualification for special promotions or offers. Annual percentage rate, credit limit, and special promotions and offers vary for each customer, depending on their credit history and Dell Financial's underwriting criteria. According to Dell Financial's responses to consumer complaints, the consumer is responsible for reviewing all terms and conditions before agreeing to the sale when applying for an account online. Once they accept the terms they have been offered, they are agreeing to the terms and conditions of the sale. The terms and conditions are sent via mail or email for the consumer to review. If consumers choose not to accept these terms and conditions, they must contact Dell Financial within 24 hours of receipt of credit agreement to either cancel the order or arrange for another method of payment. Complete information regarding the terms and conditions can be found at www.dellfinancialservices.com. Consumers should also be sure to pay special attention to promotion expiration dates. According to Dell Financial's contract terms, failure to submit payment prior to the promotion expiration date may result in finance charges. Consumers are responsible for remitting timely payments in order to avoid any late fees. According to the company, Dell Inc and Dell Financial Services are separate corporations. Dell Financial is a financing entity distinct from Dell Inc, and as such is solely and exclusively responsible for financing computer equipment that is manufactured and sold by Dell Inc. Dell Inc is responsible for technical support and warranty assistance, but Dell representatives have no authority to act on behalf of Dell Financial in any capacity.


Customer Review Rating plus BBB Rating Summary

Dell Financial Services has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.