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BBB Accredited Business since
American Best Home Improvements Inc
Phone: (210) 341-5560 Fax: (210) 341-4768 1355 Basse Rd, San Antonio, TX 78212
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A BBB Accredited Business since
BBB has determined that American Best Home Improvements Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Best Home Improvements Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
Phone Number: (210) 207-1111
Type of Entity
Business ManagementMr. Aaron D Acosta, President
Construction & Remodeling Services Windows - Installation & Service Contractors - General Home Improvements Roofing Contractors Siding Contractors
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
1355 Basse Rd
San Antonio, TX 78212 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: see Attached document
Desired Settlement: see Attached document
This is an answer to the complain by Mr. ***** ***** on Slate Valley , First and foremost the complaint has nothing to do with the contract that American Best had with Mr. ***** in 2013.We have a reciept that was signed where the last amount owed was paid in full . The complaint he has is with a subcontractor that Mr. ***** hired on the side without the knowledge of American Best no contract was ever done for the extra work because it did not have anything to do with American Best. We have no knowledge of what traspired between Mr. ***** and the subcontractor, we were not aware of any extra work being done at any time or what was suppose to be done . We are not liable for any work done without a contract to any customer when they decide to hire someone on their own .This is a risk the consumer takes when hiring someone on their own time and where no contract exists. American Best did speak to the subcontractor and the subcontracor stated that he was in fact hired by Mr.***** to do some extra work on his own time, The subcontractor also stated that the work he did for Mr. ***** has nothing to do with American Best . If the BBB wants the phone number to contact the subcontractor we are willing to provide that information anytime it is requested.
Read Complaint Details
Complaint: I, ***** **** HIRED AMERICAN BEST HOME IMPROVEMENT COMPANY ON 10/10/13. I HIRED THIS COMPANY THAT I THOUGHT WAS RELIABLE AND HAD A GOOD RATING WITH BBB IN SAN ANTONIO. TO THIS DATE 9/5/2013 ALL I HAVE RECEIVED WAS RUN AROUNDS WHEN SEEKING COMPLETION OF REMOLDING THAT I HAVE ALREADY PAID FOR. MY REMOLDING WAS FINANCED BY 2 COMPANYS AND I AM NOT SATISFIED WITH THE CONTRACT THAT THEY RUSH ME TO SIGN. NEEDLESS TO SAY THERE WERE MANY LIES ON THE CONTRACT ON WHAT WAS GOING TO BE DONE AND HOW MUCH I MADE YEARLY TO PASS LOANS. NO PERMIT OF ANY KIND THAT I KNOW OF WERE PULLED AT MY PREMISES. I HAVE TRIED TO RESOLVE MANY OF MY CONCERNS WITH THE OWNER OF ABHI AND HAD NO LUCK. HE NEITHER ANSWERS MY CALLS NOR MADE ANY ATTEMPTS TO CONTACT ME. PLEASE HELP ME RESOLVE THIS ISSUE.
Desired Settlement: HAVE LOANS VOIDED.
RESPONSE TO YOU REQUEST; OUR COMPANY TRY TO FIX MR **** COMPLAIN WE CALL TO MAKE AN APPOINTMENT TO FIX THE PROBLEMS AND MR **** DENAI TO LET OUR COMPANY TO DO THE REPAIRS . WE WILL DO REPAIR ON ANY OF THE WORK UNDER WARRANTY WE HAVE CONTRACT WE MR **** AT NO COST IF HE ALOUD US TO THE PROPERTY AT ANY TIME.
IN REFERENCE TO THE COMPLAINT WITH MR. **** THE LAST TIME AN ATTEMPT WAS MADE WAS THE FIRST WEEK OF SEPTEMBER2013,EARLY ONE MORNING A REPRESENTATIVE BY THE NAME OF ****** ******* AND SOME WORKERS OF AMERICAN BEST WENT TO THE RESIDENCE OF MR.**** AND TRIED TO RESOLVE SOME OF THE ISSUES THAT WERE CONCERNING HIM. WHILE THERE AMERICAN BEST WORKERS WORKED ON AN ISSUE THAT HAD NOTHING TO DO WITH ANY WORK RELATED TO THE CONTRACT,REPAIRS WERE DONE IN GOOD FAITH AND NO PAYMENT WAS RECEIVED FOR SERVICES DONE. WHILE THE REPRESENTATIVE WAS TALKING TO MR.**** HE RECEIVED A PHONE CALL AND TOLDTHE REPRESENTATIVE HE WOULD HAVE TO LEAVE AND THAT HE WOULD COME BACK LATER, THE REPRESENTATIVE STAYED ON THE PROPERTY FOR A WHILE AND WHEN SHE REALIZED THAT HE MIGHT NOT BE COMING BACK ,LEFT A NOTE ASKING HIM TO PLEASE CONTAC AMERICAN BEST AS SOON AS HE COULD,SO WE COULD CONTINUE TO TRY TO RESOVLE HIS ISSUES. A MESSAGE WAS LEFT ON HIS PHONE 09/10/2013 AND SINCE THEN NO CONTAC HAS BEEN ATTEMPTED BY HIM. ALL AMERICAN BEST IS ASKING IS FOR TEN WORKING DAYS TO COMPLETE ANY REPAIRS ON THE PROPERTY ACCORDING TO THE CONTRACT. AMERICAN BEST NEEDS TO KNOW WHAT METHOD OF PAYMENT IS GOING TO BE MADE IF AND WHEN ALL REPAIRS ARE MADE DUE TO THE FACT THAT ********** FINANCIAL PAYMENTS WERE HALTED BY MR.**** A WHILE BACK AND ELES FINANCIAL IS TRYING TO COLLECT FOR ITS LOAN MADE TO MR.**** . AMERICAN BEST HAS TO ENSURE THAT SOME TYPE OF PAYMENT WILL BE MADE WHEN EVERYTHING IS DONE. ONCE AGAIN MR. **** HASN'T MADE ANY EFFORT ON HIS BEHALF TO EITHER CALL THE REPRESENTATIVE ON HER CELL NOR THE OFFICE AND NEITHER HAS HE TRIED TO CALL MR. ****** REGARDING HIS PROBLEMS.
|3/13/2013||Problems with Product/Service | Complaint Details Unavailable|