This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for America Construction include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for America Construction include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joe Olvera Jr., Owner
Construction & Remodeling Services Windows - Installation & Service Doors Contractor - Flat Roof Kitchen & Bath - Design & Remodeling Concrete Contractors Contractors - General Foundation Repair & House Leveling Contractors - Gutters Home Improvements - Additions Roofing Contractors Commercial Roofing Contractor - Metal Roofing Siding Contractors
BBB recommends consumers always verify licensing for services that require it through state agencies.
Industry TipsFoundation repair tips Tips for hiring a contractor Tips for hiring a roofing contractor
THIS LOCATION IS NOT BBB ACCREDITED
3625 Windsor Ave
Waco, TX 76708 (254) 870-5929 (877) 784-6329 Directions
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Additional Phone Numbers
- (254) 379-2796(Phone)
- (877) 784-6329(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Mr. ****** and I met on Friday 8-8-2014 to finalize a work contract for the renovation of my house. We agreed on a price a start date, etc. Mr. ****** was to go and get a materials list so I could purchase the materials. He told me he would have his crew out that weekend and have a list on Monday. I called on Tuesday and he said we would have a list by Wednesday. We were planning to start the 18th. I called multiple times since then. I have sent repeated text messages. I have spoken with his secretary and with several people at their sister company America Roofing. Every time I spoke with someone I was assured Mr. ****** was getting the messages. I have not received one phone call or message from *** ****** Jr. I have a loan I am paying interest on that I took out to begin when we started the project. I am now a month behind schedule and have a month's worth of interest to pay for.
Desired Settlement: I want a phone call as to why all this happened and I want his BBB rating which he proudly displays on all his advertising to be adjusted accordingly.
Problems with Product/Service
Read Complaint Details
Complaint: I have had them do a lot of work on my home since I bought it September 30th 2013. I have had them do many things and the work they do is terrific. But, they have been working on a building in my backyard that is supposed to be a garage. They started working on it by pouring a foundation before Thanksgiving last year. They are slow about coming out to work on it and now it seems that they have stopped coming out completely. The last time they came out was in May. They got it as far as a walk-in door and the siding and roof is complete but, there is no garage door, no electrical, no door opener and no way of driving in. I have paid *** ***** everything he says I owe him-I believed they would actually finish the last time they were out. And there were several stories and several times about not having the garage door ready that he was going to put on it. Even though he said he would take care of me, and I could always reach him on the phone or at least he would call me back, I cannot reach him, he will not call me back and I am worried about what he meant by "taking care of me". It seems as if my garage will never be on the schedule again and this is the end of July 2013. I need all the work done that he agreed to and maybe I am wrong but, I do not believe I should have to call and remind him or beg him or anything to get him to come out and finish. And I do not believe he knows when it will be finished-now that he has all of my money.
Desired Settlement: I want all of the work finished in a timely manner and if he will not do it then I want a refund of the money I have paid him to finish this work. That I will need to get someone else to finish it.