BBB Business Review

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This business is not BBB accredited.

All American Home Improvements

Phone: (210) 635-0175 View Additional Phone Numbers 2041 Universal City Blvd. , Universal City, TX 78148 ! There is an alert on All American Home Improvements !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's print advertising (Customer Worksheets) include an approximation of the BBB Accredited Business Seal. This company location is not accredited by this BBB and our policies prohibit such a reference. On February 21, 2014, BBB contacted this company to request they remove all reference to BBB. The company has not yet responded or complied with BBB requests.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for All American Home Improvements include:

  • 18 complaint(s) filed against business
  • Failure to respond to 10 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for All American Home Improvements include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 18

Additional Complaint Information

Based on BBB files,All American Home Improvements has a pattern of disputes alleging non completion of remodeling paid for. Complainants state that they hire the business to remodel their house. Complainants further state they pay for the remodeling and business does not start work on time and does not complete remodeling work. Complainants are seeking for job to be completed or a refund.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All American Home Improvements
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 12, 2013 Business started: 11/01/2012 in TX Business started locally: 11/01/2012 Business under new ownership as of: 07/22/2013
Type of Entity

Sole Proprietorship

Business Management
Ms. Samara Weinstein, Owner
Contact Information
Principal: Ms. Samara Weinstein, Owner
Related Businesses
GS to J Remodeling
Business Category

Construction & Remodeling Services Home Improvements Home Improvements - Additions

Business Management

Keith Jones, general manager of All American Home Improvements, previously was general manager for GS to J Remodeling, which was the subject of a pattern of disputes alleging business does not complete contracted work.  BBB has a separate Review on GS to J Remodeling: http://www.bbb.org/central-texas/business-reviews/remodeling-services/gs-to-j-remodeling-in-schertz-tx-90106304

Industry Tips
Tips for hiring a contractor
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.