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Phone: (210) 725-7859 Fax: (210) 923-9400 335 Wainwright St, San Antonio, TX 78211
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AC Gonzalez Concrete Construction & Remodeling include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementAmado Gonzalez, Owner
Concrete - Custom Contractors - General Roofing Contractors Contractors - Framing Siding Contractors Basement - Remodeling Windows - Installation & Service Concrete Contractors
Alternate Business NamesA C Gonzalez Concrete Construction
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
THIS LOCATION IS NOT BBB ACCREDITED
335 Wainwright St
San Antonio, TX 78211 (210) 725-7859 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: My husband and I hired Mr. ******** to pour a concrete patio and sidewalk at our home. We laid out the design with custom touches, picked a brownish red for the color, discussed the sprinkler system heads that I would have capped and which sprinkler heads Mr. ******** would form around for the patio. Mr. ******** agreed to do everything we discussed. His crew came to form the patio and sidewalk on one day and then came back to pour the concrete the next day. Well....He poured over a sprinkler head that was formed around the day before the pour, his crew knowingly cracked a main sprinkler valve and then poured around it, his crew had honey combs on all exposed surfaces, and Mr. ******** used a different color than my husband and I picked at the time of the estimate. The color is pink. We have a pink patio!! He also placed some bricks on the corners of steps on the patio without discussing this with my husband or myself. Mr. ******** was present on the whole job. As of this day, Mr. ******** patched the honey combs, took out the bricks and patched it (color does not match), and refuses to be responsible for the sprinkler repairs, and he said we picked the color and it will get darker. Its been a year and the color has gotten lighter. It is just a lighter pink. I would not recommend this contractor.
Desired Settlement: Refund us for the charges incurred for the sprinkler system damage and refund us for the color fee since the color was not the color we chose. We are having the patio and sidewalk resurfaced due to it being pink.
We are very sorry to hear that one of our customers has been dissatisfied with our services. This is the first time in over 15 years we have received a complaint about out workmanship. I clearly remember doing the job mentioned in the complaint and it is the first time ever, in all our conversations, that we hear that she was not content about the color of the patio. She had the opportunity to give us her input and told us she was happy with the job and paid us in September 2012 when the job was done. I cannot do anything now if after over a year she no longer wants the color on her patio. As for the bricks she says we placed without her permission, our company would never buy additional material and do more work for free, unless our customer asks us and becomes part of the work agreement. She did asks us to place those bricks on there and once again was satisfied with the final product before paying. We are sorry about the issues with her sprinkler system and she did call us saying we had poured concrete over one of the sprinkler heads but she was unable to tell us what the cost for repairing that single sprinkler would be. If she would be willing to give us an estimate for the cost of that specific sprinkler head as well as giving us more detail as to where exactly it happened ( the patio or the sidewalk) then we would be open to assisting her in that matter.
I have included in this first email, the "estimate" for the current sprinkler totaling $160.00, dated 12/5/13, and a current picture of where the sprinkler head is missing in the curved space in the flower bed.
I am also emailing a separate email with the "receipt #349130" for the previous sprinkler issue totaling $194.20 on October 6, 2012, that Mr. ******** refused to be financially responsible for. As I stated in my complaints, there are several issues, that were never resolved along with the current sprinkler issue. I also included a picture of the previous sprinkler issue with the sprinkler valve in the second email. The sprinkler company had to move the valve, and we had to fill in the hole with concrete that does not match, because Mr. ******** did not show up for our scheduled appt. to make necessary fixes. You should be able to see the valve in the flower bed at the top of the picture and the gray colored concrete is where it was at the time, that Mr. ********'s crew busted it. I also included a picture of the corner bricks that were added after I said not to, and a picture of the color of the pink concrete in the second email as well. I understand, that the only fix for the bricks is to rip out the concrete and re-pour, but we do not want the crew back of the hassle. We realize, that we are forced to live with it. As for the colored concrete, we realize again, that we have to live with the color, but we believe, that we should not have to pay for the coloring since the color did not darken as Mr. ******** stated to me and my neighbor that was present the day of the pour. ***** would not let me send all the pictures together in one email, so this is the reason for two separate emails. If there is anything more needed, please let me know. Thank you and have a great weekend!!
It took us some time to retrieve our archives from 2012 but attached you will find the final receipt signed by the lady who filed a complaint where she: approved of the job done, paid her balance, signed off on it, and additionally said "looks great". If she had been so unsatisfied with our work from get go then she would have not paid the balance, signed the invoice nor written (in her own handwriting) that the job "looks great".
This is the reason why our company was completely taken by surprise when she filed a complaint over a year later. Her complaint has been unnecessary and false, when we did as she specified in 2012. We tried working with her but it is to no avail. I hope this helps clear up our company name and the hard work we have done for over a decade now.
Please let me know if you are able to retrieve attachment.
I am emailing you in regards to the recent responses, that I received. I did not get an email informing me that there was a response from the company on 1/21/14, and I just received a notification for yesterdays response.
I am not accepting, what he turned in. If he were to read and accept my complaints, then he would understand that the problems that I want fixed or that I have complained about are problems, that could not be seen at the time of job completion or he said would be fixed over time. It is obvious, that he does not want to pay for the sprinkler damage or concrete color.