BBB Business Review

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This business is not BBB accredited.

360training.com, Inc

Phone: (512) 539-2697 Fax: (512) 628-7629 View Additional Phone Numbers 13801 Burnet Rd Ste 100, Austin, TX 78727 View Additional Email Addresses http://www.360training.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for 360training.com, Inc include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for 360training.com, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 77 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

77 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 1
Delivery Issues 24
Guarantee/Warranty Issues 1
Problems with Product/Service 34
Total Closed Complaints 77

Additional Complaint Information

Based on BBB files, 360training.com has a pattern of disputes training and certification issues.  Complainants allege they sign up for and take online training and industry needed certification course through 360training.com which are then not accepted in their respective State.  In some cases, while taking the online courses an error occurred which caused the complainant to fail the course. Complainants also allege they paid for and took the courses they were unable to receive follow up from the business regarding any issues pertaining to online errors or certifications not being accepted.  Complainants generally seek delivery of the promised course work or a refund. 

Business responses to disputes generally issue a refund or follow up with how to retake the required certification class or training.  For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

19 Customer Reviews on 360training.com, Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 18
Total Customer Reviews 19

Additional Information

BBB file opened: September 09, 2002 Business started: 10/01/1997 in TX Business started locally: 10/01/1997 Business incorporated 03/14/1997 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Real Estate Commission
PO Box 12188, Austin TX 78711
http://www.trec.state.tx.us/agencyinfo/default.asp
Phone Number: (512) 936-3000
general.delivery@trec.state.tx.us

Type of Entity

Corporation

Business Management
Ms. Anna Bradford, General Counsel Mr. Craig Douglas, Sr. Director, Product Development & Compliance
Contact Information
Principal: Ms. Anna Bradford, General Counsel
Customer Contact: Mr. Craig Douglas, Sr. Director, Product Development & Compliance
Business Category

Computers - Training Educational Consultants Schools - Business & Vocational Career & Outplacement Counseling

Alternate Business Names
Learn 2 Serve
Industry Tips
Career Management Services

Customer Review Rating plus BBB Rating Summary

360training.com, Inc has received 3.08 out of 5 stars based on 19 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.