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BBB Accredited Business since

Mr Notebook

Phone: (512) 474-6060 Fax: (512) 480-9292 View Additional Phone Numbers -----, Austin, TX 78752

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Mr. Notebook sells refurbished PCs and laptops. We also offer full in-house repair services for all makes and models of PCs, laptops, phones and tablets.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr Notebook meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mr Notebook include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mr Notebook
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 29, 2014 Business started: 07/01/2014 in TX Business started locally: 07/01/2014 Business under new ownership as of: 07/01/2014 Business incorporated 07/21/2014 in TX
Type of Entity


Business Management
Mr. Richard M. Culleton, President Mr. Ken Greene, Sales Manager
Contact Information
Principal: Mr. Richard M. Culleton, President
Customer Contact: Mr. Ken Greene, Sales Manager
Related Businesses
Discount Electronics
Business Category

Computers - Service & Repair Computers - Dealers Computers - Supplies & Parts Computers - Used Computers Hardware, Software & Services

Products & Services

Mr Notebook sells the following brand(s): Acer, Asus, Dell, Gateway, HP, IBM, Lenovo, Samsung, Sony, Toshiba

Mr Notebook offers the following product(s): Computers, Data / Audio / Video Cables, Laptops / Notebooks, Monitors, PC / Notebook Accessories, PC / Notebook Components, Power Adapters

Method(s) of Payment
Visa, Mastercard, American Express, Discover, Cash and Check. Net 30 payment terms are available for qualified corporate customers.
Refund and Exchange Policy
All PCs and laptops carry a 1-year hardware warranty. All other merchandise and services carry a 90-day warranty for exchange or in-store credit only. Mr. Notebook does not offer refunds in the original form of payment.
Service Area
This company provides services in both Austin and San Antonio.
Alternate Business Names
First E-Commerce Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.