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Description

This company provides IT servicing and solutions.  They offer computer servicing, networking, new/used computer & equipment sales, data services, web design and hosting.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that CompuIntegration, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CompuIntegration, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CompuIntegration, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 2004 Business started: 11/01/2003 in TX Business started locally: 11/01/2003 Business incorporated 01/31/2005 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Paul Charlton, President Mr. John Douglas Charlton, Executive VP & CAO Ms. Linda Anne Charlton, Executive VP & CMO
Contact Information
Principal: Mr. John Paul Charlton, President
Business Category

Computers - Service & Repair Computers - Sys Designers & Consult Computers - Programming Web Design Internet - Web Hosting Data Recovery Computers Hardware, Software & Services Computers - Networks

Products & Services

CompuIntegration, LLC sells the following brand(s): Acer, AMD, ASUS, Backup Deposit Box (Servare), Barracuda, CISCO, Dell, ESET NOD32, Gigabyte, HP, Intel, Linksys, Microsoft, Netgear, NovaStor NovaBACKUP, SiteLock, TRENDnet, TRUSTe, Trustwave, WatchGuard, Webroot SecureAnywhere

CompuIntegration, LLC offers the following product(s): Antispyware Solutions, Antivirus Solutions, Backup Solutions, Desktops, Firewall Solutions, Hosted Microsoft Exchange Solutions, Hosted Microsoft Lync Solutions, Hosted Microsoft SharePoint Solutions, Hosting, Laptops, Networking Solutions, Peripherals (printers, scanners, etc.), Servers, SPAM Solutions, Web Design

Method(s) of Payment
VISA, MasterCard, Discover, American Express, Check, Cash, eCheck/ACH/EFT
Refund and Exchange Policy
==== WARRANTY ====

== CompuIntegration 90 Day Limited Warranty & Return Policy ==

This limited warranty covers defects in materials and workmanship in the computer and associated peripherals or internal/external parts and components only when purchased new through an authorized representative of CompuIntegration and used within the continental United States. At our discretion, we will repair or replace the product(s) sold or refund the purchase price within 90 days. Software sold is excluded from any warranty and may not be returned once opened.

This warranty does NOT cover problems that result from: 1.) Third-party software or the reloading of software not authorized by CompuIntegration, 2.) External causes such as viruses, spyware, miscellaneous software glitches, acts of nature, accidents, abuse, misuse, or problems with electrical power (including power surges), 3.) Servicing not authorized by us, 4.) Failure to follow proper computer procedures or perform preventive maintenance, 5.) Using accessories, parts, or components not supplied by us.

== Manufacturer 1 Year Limited Warranty ==

Internal/External parts and components, when purchased new from CompuIntegration with an initial Mfg. limited warranty of 1 year from date of purchase, are covered as such, restrictedly, by the corresponding Mfg. as its policies specify and not by CompuIntegration after the initial 90 days. CompuIntegration will assist in obtaining the defective part from the manufacturer after 90 days up until the Mfg. 1 year limited warranty expires; however, any and all labor or shipping and handling charges will be the customer's responsibility. If a manufacturer has a limited warranty beyond 1 year, CompuIntegration is not obligated to assist in replacement-related issues or repairs.

== CompuIntegration Custom Selections 3 Year Limited Warranty ==

CompuIntegration Custom Selections Desktops, when purchased new from CompuIntegration, come with a limited warranty of 3 years from date of purchase. This warranty will cover all parts and associated repair labor for 3 years only when adhering to all clauses covered in the CompuIntegration 90 Day Limited Warranty & Return Policy.

CompuIntegration Custom Selections Notebooks/Laptops have a minimum of 1 year limited coverage for parts and 3 years for associated repair labor. Some models offer a purchasable, extended part warranty of 1 or 2 years, totaling 2 or 3 years, respectively.

Not all desktop or notebooks/laptops sold by CompuIntegration are part of its Custom Selections series. Custom Selections series will be sold labeled as such, having visible decals and/or internal serial numbers branded by CompuIntegration. CompuIntegration retains the right to ship off Custom Selections systems to our distributor for repair if their policies dictate so. Any and all shipping and handling charges will be the customer's responsibility unless Express, Free shipping is available and offered by our distributor.

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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. OUR RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. WARRANTY CLAUSES ABOVE TRANSPIRE CONCURRENTLY AND NOT CONSECUTIVELY. IN THE EVENT OF ANY CONFLICT BETWEEN THE ABOVE WARRANTIES BETWEEN COMPUINTEGRATION, LLC THE MANUFACTURER, OR THE DISTRIBUTOR, COMPUINTEGRATION, LLC WILL HAVE SOLE DISCRETION ON WHICH RESOLUTION PATH TO PURSUE.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

COMPUINTEGRATION, LLC MAY DENY/REJECT ALL INVOLVEMENT OF ANY TYPE OF WARRANTY COVERAGE IT WOULD NORMALLY PROVIDE AS DEFINED ABOVE IF PURCHASER OR RESIDENCE/BUSINESS PURCHASER IS AFFILIATED WITH HAS OUTSTANDING PAYMENTS OR A DELINQUENT ACCOUNT WITH COMPUINTEGRATION, LLC. THIS MAY REMAIN IN EFFECT FOR THE LIFE OF THE WARRANTY OR, AT COMPUINTEGRATION, LLC'S DISCRETION, LIFTED ONCE PAYMENTS ARE MET AND/OR ACCOUNT DELINQUENCY IS REMEDIED TO COMPUINTEGRATION, LLC'S SATISFACTION. THIS DOES NOT AFFECT THE MFG. WARRANTY SPECIFIED IN THE MFG.'S DOCUMENTATION AS IT IS DISASSOCIATED FROM COMPUINTEGRATION, LLC POLICIES.
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Alternate Business Names
CompuIntegration CompuMaster, Inc. (formerly known as) Padre Computers Padre Island Computers
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.