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BBB Business Review

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BBB Accredited Business since

Friendly Connections IT

Phone: (512) 931-4134 4134 Williams Dr, Georgetown, TX 78628 View Additional Email Addresses http://www.fcofg.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers off site IT department for our customers including remote 24x7 monitoring, backups and disaster preparedness, security, software/hardware support.  We also offers on site and in shop computer repair for home and small business.  Our focus is on partnership rather than just fixing what is broken.  We have contracts for businesses AND individuals that are affordable and fit into a flat monthly rate.

We are a Lenovo partner and sell their top line ThinkPad and ThinkCenter laptops and PCs.  Refurbished PC's are also available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Friendly Connections IT meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Friendly Connections IT include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Friendly Connections IT
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 21, 2005 Business started: 09/02/2005 in TX Business started locally: 09/02/2005 Business incorporated 07/08/2015 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William Schubert, Owner Ms. Dana Schubert, Owner
Contact Information
Principal: Mr. William Schubert, Owner
Business Category

Computer Business Services Computers - Disaster Recovery Computers - Networks Computers - Service & Repair Computers - Network Security Computer Consultant Computers - Dealers Computers - Supplies & Parts Computers - Used

Products & Services

Friendly Connections IT sells the following brand(s): We are a Lennovo partner.

Friendly Connections IT offers the following product(s): AVG CloudCare, Friendly Backup, Friendly Phones VOIP, Lenovo Systems, Sophos UTM

Method(s) of Payment
Visa, Amex, Master card, Discover, checks and, of course, cash.
Refund and Exchange Policy
We follow the warranty standards of the equipment we sell. 
Alternate Business Names
DBGZ Productions, LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.