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Find a Location

Kramer Fox & Associates has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKramer Fox & Associates

    Collections Agencies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/31/2006

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    LegalShield Plans, IDShield Plans

    Business Details

    This is a multi-location business.

    Find a Location

    Kramer Fox & Associates has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      Austin, TX 78739-2214
      BBB File Opened:
      8/28/2006
      Years in Business:
      23
      Business Started:
      1/1/2001
      Business Started Locally:
      1/1/2001
      Business Incorporated:
      11/27/2002
      Accredited Since:
      8/31/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Kramer Fox & Associates Inc
      Business Management
      • Mr. Brett M. Hamilton, General Manager
      • Mr. Michael B. King, Chief Operating Officer
      • Ms. Martha Ryman-King, Director
      Contact Information

      Principal

      • Mr. Michael B. King, Chief Operating Officer
      • Ms. Martha Ryman-King, Director

      Customer Contact

      • Mr. Brett M. Hamilton, General Manager
      Additional Contact Information

      Fax Numbers

      • (512) 282-1310
        Primary Fax

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/11/2022

      Complaint Type:
      Product Issues
      Status:
      Answered
      In approximately September of ************************************************************************************************************************************************************ more than $65k. I had done business with my client for many years and wasn't sure I wanted to take out relationship to that level. I spoke with *************************** at Kramer Fox and he told me he would gather information about my client and that he can view their bank account without her knowing so he can see if they had money coming in. I said ok as long as the client doesn't know and he doesn't contact her. Next thing you know less than a month later he said she will be sending a payment. We had no agreement and I was quite surprised when he did that. At that point there was no salvaging my relationship with the client. I would never do business with them again. I was happy to get a check but upset that I was not contacted about this. I had asked a couple times over the next couple months if we needed a contract or agreement drawn up and I never got a response.About 6-7 months later ***** told me the client was not making payments and wanted to litigate in which he would get a higher percentage. I told him I did not want to litigate.Come to find out from the client that they were making payments the whole time and on a regular basis. I was not receiving checks from Kramer Fox on a regular basis. In January of 2022 my client reached out to see if I had been paid in full for their debt and I told them I had not. My client then sent me a report she got from Kramer Fox showing they have paid in full back in December 2021. As of today Kramer Fox owes me $30,000 that they collected from my client and I have requested that from them but still have not received. They have been very deceptive and as far as I'm concerned they have stolen from me since they continuously lied about collecting my money.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ashley P

      5 stars

      10/20/2023

      A++++ I had never used a collection agency before, but I could not be happier than to have found ************************* and the team at Kramer Fox & Associates. The process was quick, painless and I had a resolution (that I had been unsuccessful negotiating myself for a year) within days. Outstanding!

      Local BBB

      BBB serving the Heart of Texas

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