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BBB Accredited Business since

Gila LLC

Phone: (512) 323-4201 Fax: (512) 371-9994 View Additional Phone Numbers 8325 Tuscany Way Bldg 4, Austin, TX 78754 View Additional Email Addresses View Additional Web Addresses

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This company offers revenue management services for government entities nationwide. Services include collections, payment processing, billing and mailing, portfolio analysis and customer support.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gila LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gila LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 181 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

181 complaints closed with BBB in last 3 years | 66 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 144
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 32
Total Closed Complaints 181

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Gila LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 13

Additional Information

BBB file opened: December 18, 1995 Business started: 05/02/1991 in TX Business started locally: 05/02/1991 Business incorporated 07/29/2010 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bruce Cummings, Chief Executive Officer Mr. Aaron Million, Director Mr. Art Adams, VP, Information Technology Mr. Jordan Freytag, Client Development Ms. Barbara Fugler, Controller Mr. Elye C. Sackmary, VP / Operations Mr. Jason Schmer, VP / New Services
Contact Information
Principal: Mr. Bruce Cummings, Chief Executive Officer
Principal: Mr. Aaron Million, Director
Business Category

Collection Agencies Payment Processing Service

Alternate Business Names
Gila Group Gila LLC Dba Municipal Services Bureau Gila LLC, A Navient Company MSB Municipal Services Bureau

Customer Review Rating plus BBB Rating Summary

Gila LLC has received 3.68 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.