BBB Accredited Business since
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This company offers revenue management services for government entities nationwide. Services include collections, payment processing, billing and mailing, portfolio analysis and customer support.
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A BBB Accredited Business since
BBB has determined that Gila LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Gila LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 199 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||42|
|Total Closed Complaints||199|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||16|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Bruce Cummings, Chief Executive Officer Mr. Aaron Million, Director Mr. Art Adams, VP, Information Technology Mr. Jordan Freytag, Client Development Ms. Barbara Fugler, Controller Mr. Elye C. Sackmary, VP / Operations Mr. Jason Schmer, VP / New Services
Collection Agencies Payment Processing Service
Alternate Business NamesGila Group Gila LLC Dba Municipal Services Bureau Gila LLC, A Navient Company MSB Municipal Services Bureau
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview