BBB Business Review

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This business is not BBB accredited.

U.S. Money Reserve Inc.

Find a Location

Phone: (512) 249-5194 Fax: (512) 279-0296 View Additional Phone Numbers P.O. Box 170339, Austin, TX 78717 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for U.S. Money Reserve Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 2
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 9
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

3 Customer Reviews on U.S. Money Reserve Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: December 14, 2001 Business started: 09/21/2001 Business started locally: 09/21/2001 Business incorporated 08/24/2001 in DE
Type of Entity


Business Management
Mr. Phillip Diehl, President Ms. Francine Breckenridge, Chief Compliance and Legal Officer Mr. Mark Fertitta, Corporate Secretary Mr. Milton Verrett, Founder & Marketing Consultant
Contact Information
Customer Contact: Ms. Francine Breckenridge, Chief Compliance and Legal Officer
Principal: Mr. Phillip Diehl, President
Business Category

Coin Dealers, Supplies Gold, Silver & Platinum Dealers Bullion Coin Dealers

Alternate Business Names
Presidential Money Bureau U.S. Rare Coin & Bullion Reserve U.S. Vault Collection U.S. Vault Collection LM United States Gold & Silver Reserve United States Money & Bullion Reserve United States Money and Reserve United States Rare Coin & Bullion Reserve United States Vault Collection United States Vault Collection, L.M. USMR USRCBR
Industry Tips
Industry Tips for Purchasing Coins

Customer Review Rating plus BBB Rating Summary

U.S. Money Reserve Inc. has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.