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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Service Products Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Service Products Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Service Products Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 16, 2008 Business started: 03/01/2001 in 0 Business started locally: 03/01/2001 Business incorporated: 03/06/2001 in TX
Type of Entity

Corporation

Business Management
Ms. Margie Milstead, Director Stanley Milstead, Owner
Contact Information
Principal: Ms. Margie Milstead, Director
Business Category

Cleaning Compounds Cleaning Systems Press, Chemical Odor Neutralizer Cleaning Supplies Carpet & Rug Cleaning Equipment& Supplies

Alternate Business Names
Inlerlink Supply

Additional Locations

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  • Billing or Collection
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Complaint Detail(s)

8/9/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This involves the cleaning of my saltillo tile floors in my home. I was working with ***** primarily with support from ******* to lease/rent a ***** floor cleaner and ***** spinner in the first week in May. The agreement was to have the unit available on June **, it slipped to June **, then the **** and finally on June **** they informed me that they could not help me and abruptly terminated the call and apparently the agreement. ***** was to acquire the ***** floor cleaner from a long term contractor that failed to return the rental unit. The ***** spinner was to be purchased from ***** and I would rent it with the option to buy it. This has caused a real issue with my large home remodeling. I now have to have a last ditch effort to find a contractor that will honor there agreements and clean my floors since this company is the only one in *** *******, TX that has this piece of equipment to rent according to *****.

Desired Settlement: I would still like to rent the ***** floor cleaner and the ***** spinner with option to buy it as agreed and delivered when agreed. If this is still possible.

Business Response: To avoid any confusion, it is important to know exactly who
Service Products is and what products and services we provide. Service Products
is a wholesale distributor of cleaning and restoration products, as well as a
certified service center for restoration equipment. To protect the integrity of
our customers, we do not sell to the public.

 

We rent air scrubbers, air movers, and other equipment to
customers in the cleaning and restoration industries. As a courtesy, we loan
some ***** products to our customers when their equipment is being serviced.
Equipment rentals and loans are based on a customer’s need and history. The
***** Tile Tool in question is currently in use with a current customer and has
been throughout this process, which was known by both parties. We do not offer
a lease to own program. However, customers in the industry are able to finance
equipment by qualifying with a third partying financing company.

 

As there was not a formal, written agreement and the terms
stated do not abide by our usual business operations, we will not be able to
honor this agreement. Also, please note that while Service Products may be one
of the few ***** distributor in the area, there are several qualified tile
cleaners that use ***** products. We would be more than happy to refer quality
and knowledgeable commercial cleaning companies, who have the necessary
experience and training in tile cleaning, to help with the cleaning of his
home.

 

*******
*****
********* /
*****
********
Supply Network
***
********** ******
*********,
*** *****
(***)
********



BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/3/2012 Problems with Product/Service
1