BBB Business Review
BBB Accredited Business since
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GreatAuPair is an international job matching and placement service providing families with caregivers. We are designated by the US Department of State as a US Au Pair Program Sponsor, authorized to administer the US Exchange Visitor Program that provides affordable live-in childcare to American families through carefully screened international au pairs. We also provide: Child Care Referral, House Cleaning, Pet Sitting Services, Senior Home Care & Tutoring.
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A BBB Accredited Business since
BBB has determined that GreatAuPair.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Prior to relocating to Austin, TX in November 2013, GreatAuPair.com was BBB Accredited with BBB serving Northern Nevada effective January 11, 2006.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for GreatAuPair.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementShannon Pitts, CEO Jamie Pitts, Vice President
Child Care Referral Pet Sitting Services House Cleaning Tutoring Senior Home Care
Products & Services
GreatAuPair.com sells the following brand(s): GreatAuPair.com, GreatAuPairUSA.com
GreatAuPair.com offers the following product(s): Childcare, Housekeepers, J-1 Au Pair Program, Nannies, Personal Assistants, Senior Care, Sitters, Tutors
Method(s) of PaymentThis company accepts Visa and Mastercard.
Refund and Exchange PolicyThis company has two separate Refund Policies depending on the service you may have purchased as noted below. They will address any questions or concerns related to their services, your purchases and their refund policies. You may contact the company at 800-935-6303.
1) GreatAuPair self-service hiring and job matching:
There are no refunds on membership subscriptions. Once GreatAuPair has received payment for a subscription term, you are granted full access to either the Family or Candidate contact database, based on your selection and term. Paid subscriptions cannot be put on hold and "banked" for use at a later time. If you deactivate your profile or cancel your account, your subscription term will still expire based on the number of consecutive calendar days from the date your most recent subscription or renewal term took effect. GreatAuPair does not provide a pro-rated refund for unused subscription terms. Membership subscription sales are final.
2) GreatAuPair USA, our US J-1 Au Pair Program
Even after thoroughly evaluating and interviewing multiple au pair candidates, they recognize that on rare occasions some au pair matches may not be a good fit with your family. They offer a 6-Month Guarantee:
If your match ends during the first 6 months of your 12-month program, they will provide you with a new au pair at their cost.
If you need help locating interim childcare, they will give you a free one-month subscription to our GreatAuPair.com site. You’ll have access to hundreds of care providers who may be able to help you cover any gaps in childcare until your new au pair arrives.