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BBB Accredited Business since

Phone: (800) 935-6303 Fax: (800) 935-0683 6836 Bee Cave Road, West Lake Hills, TX 78746 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


GreatAuPair is an international job matching and placement service providing families with caregivers. We are designated by the US Department of State as a US Au Pair Program Sponsor, authorized to administer the US Exchange Visitor Program that provides affordable live-in childcare to American families through carefully screened international au pairs.  We also provide: Child Care Referral, House Cleaning, Pet Sitting Services, Senior Home Care & Tutoring.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Prior to relocating to Austin, TX in November 2013, was BBB Accredited with BBB serving Northern Nevada effective January 11, 2006.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

6 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 6

Additional Information

BBB file opened: November 11, 2013 Business started: 12/05/2001 in TX Business started locally: 05/01/2005 Business incorporated 02/16/2012 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Aging & Disability
701 W 51st St, Austin TX 78751
Phone Number: (800) 458-9858

Type of Entity

Limited Liability Company (LLC)

Business Management
Shannon Pitts, CEO Jamie Pitts, Vice President
Contact Information
Customer Contact: Jamie Pitts, Vice President
Principal: Shannon Pitts, CEO
Business Category

Child Care Referral Pet Sitting Services House Cleaning Tutoring Senior Home Care

Products & Services sells the following brand(s):, offers the following product(s): Childcare, Housekeepers, J-1 Au Pair Program, Nannies, Personal Assistants, Senior Care, Sitters, Tutors

Method(s) of Payment
This company accepts Visa and Mastercard.
Refund and Exchange Policy
This company has two separate Refund Policies depending on the service you may have purchased as noted below. They will address any questions or concerns related to their services, your purchases and their refund policies. You may contact the company at 800-935-6303.

1) GreatAuPair self-service hiring and job matching:
There are no refunds on membership subscriptions. Once GreatAuPair has received payment for a subscription term, you are granted full access to either the Family or Candidate contact database, based on your selection and term. Paid subscriptions cannot be put on hold and "banked" for use at a later time. If you deactivate your profile or cancel your account, your subscription term will still expire based on the number of consecutive calendar days from the date your most recent subscription or renewal term took effect. GreatAuPair does not provide a pro-rated refund for unused subscription terms. Membership subscription sales are final.

2) GreatAuPair USA, our US J-1 Au Pair Program
Even after thoroughly evaluating and interviewing multiple au pair candidates, they recognize that on rare occasions some au pair matches may not be a good fit with your family. They offer a 6-Month Guarantee:

If your match ends during the first 6 months of your 12-month program, they will provide you with a new au pair at their cost.

If you need help locating interim childcare, they will give you a free one-month subscription to our site. You’ll have access to hundreds of care providers who may be able to help you cover any gaps in childcare until your new au pair arrives.

Alternate Business Names
GreatAuPair, LLC

Customer Review Rating plus BBB Rating Summary has received 4.89 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.