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BBB Business Review

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BBB Accredited Business since

GreatAuPair.com

Phone: (800) 935-6303 Fax: (800) 935-0683 6836 Bee Cave Road, West Lake Hills, TX 78746 http://www.greataupairusa.com View Additional Web Addresses


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Description


GreatAuPair is an international job matching and placement service providing families with caregivers. We are designated by the US Department of State as a US Au Pair Program Sponsor, authorized to administer the US Exchange Visitor Program that provides affordable live-in childcare to American families through carefully screened international au pairs.  We also provide: Child Care Referral, House Cleaning, Pet Sitting Services, Senior Home Care & Tutoring.




BBB Accreditation

A BBB Accredited Business since

BBB has determined that GreatAuPair.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Prior to relocating to Austin, TX in November 2013, GreatAuPair.com was BBB Accredited with BBB serving Northern Nevada effective January 11, 2006.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GreatAuPair.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

6 Customer Reviews on GreatAuPair.com
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 6

Additional Information

BBB file opened: November 11, 2013 Business started: 12/05/2001 in TX Business started locally: 05/01/2005 Business incorporated 02/16/2012 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Shannon Pitts, CEO Jamie Pitts, Vice President
Contact Information
Customer Contact: Jamie Pitts, Vice President
Principal: Shannon Pitts, CEO
Business Category

Child Care Referral Pet Sitting Services House Cleaning Tutoring Senior Home Care

Products & Services

GreatAuPair.com sells the following brand(s): GreatAuPair.com, GreatAuPairUSA.com

GreatAuPair.com offers the following product(s): Childcare, Housekeepers, J-1 Au Pair Program, Nannies, Personal Assistants, Senior Care, Sitters, Tutors

Method(s) of Payment
This company accepts Visa and Mastercard.
Refund and Exchange Policy
This company has two separate Refund Policies depending on the service you may have purchased as noted below. They will address any questions or concerns related to their services, your purchases and their refund policies. You may contact the company at 800-935-6303.

1) GreatAuPair self-service hiring and job matching:
There are no refunds on membership subscriptions. Once GreatAuPair has received payment for a subscription term, you are granted full access to either the Family or Candidate contact database, based on your selection and term. Paid subscriptions cannot be put on hold and "banked" for use at a later time. If you deactivate your profile or cancel your account, your subscription term will still expire based on the number of consecutive calendar days from the date your most recent subscription or renewal term took effect. GreatAuPair does not provide a pro-rated refund for unused subscription terms. Membership subscription sales are final.

2) GreatAuPair USA, our US J-1 Au Pair Program
Even after thoroughly evaluating and interviewing multiple au pair candidates, they recognize that on rare occasions some au pair matches may not be a good fit with your family. They offer a 6-Month Guarantee:

If your match ends during the first 6 months of your 12-month program, they will provide you with a new au pair at their cost.

If you need help locating interim childcare, they will give you a free one-month subscription to our GreatAuPair.com site. You’ll have access to hundreds of care providers who may be able to help you cover any gaps in childcare until your new au pair arrives.


Alternate Business Names
GreatAuPair, LLC GreatAuPairUSA.com

Customer Review Rating plus BBB Rating Summary

GreatAuPair.com has received 4.95 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.