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BBB Business Review

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BBB Accredited Business since

Up-n-Jacks, Inc.

Phone: (830) 257-6453 833 Junction Hwy, Kerrville, TX 78028 http://www.up-njacks.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We are  two business' in one:  On the weekdays, we are a licensed child care center for 18m-11 years old.
On Friday nights we convert to a children's entertainment venue primarily for kids 2-13.  Friday nights we offer a Parent's Night Out program, Saturdays we have open play admission and semiprivate parties.  Sundays we reserve for those wanting a private party only.  All parties held at Up-n Jacks are by reservation only and are held in the private party room.  Parties are not to be held in the general admission "parent pit" area where snacks and drinks are consumed. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Up-n-Jacks, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Up-n-Jacks, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Up-n-Jacks, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 25, 2012 Business started: 02/16/2007 in TX Business incorporated 02/16/2007 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Family and Protective Services
P.O. Box 149030, Austin TX 78714
www.dfps.state.tx.us
Phone Number: (512) 438-4800

Type of Entity

Corporation

Business Management
Mrs. Tanya Poe, Owner / Director of Child Care
Contact Information
Principal: Mrs. Tanya Poe, Owner / Director of Child Care
Business Category

Child Care Centers Playgrounds Childrens & Family Entertainment Children`s Play Programs Instruction Party Facilities

Method(s) of Payment
Cash, Check, Visa, MC, Discover
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.