Are You the Business Owner of Feedback Catering?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Feedback Catering meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Feedback Catering include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Juan Ramirez-Sotello, Owner
Caterers Party Facilities Wedding Supplies & Services Banquet Facilities
Alternate Business NamesFeed Back Inc.
210 S Grimes Ste 301
San Antonio, TX 78203 (210) 270-8999 (210) 387-4315 (210) 371-1178 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (210) 371-1178(Phone)
- (210) 387-4315(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I were looking for places to have a small intimate wedding, which only family and some friends were invited. It was really stressful but we finally came across a place that caught our eye and was very affordable. It was the Feedback Catering company, they have a venue which is the Convent. It was really pretty in the pictures that we saw so we thought that we could give it a try. We sat up a meeting and went to finally go and meet them face to face. We then went back because we had made up our minds to have our wedding their. What they said that they would accept on the deposit payment was two hundred dollars in bridal bucks. So that is what i gave ****** which is the manager. So after that we have put down our next payment but in the mist of doing that we had taking the bar service off we came to a conclusion that we didn't want people drinking at our wedding because we both have family that haves drinking problems. It took us two weeks arguing with ****** to take that bar service off of our wedding he just wanted to keep pushing it because that is were they made a lot of money at. I had a meeting with his partner ****** and she completely understood why we didn't want the bar service so she took it off for us. We had also got the plates napkins and silverware removed because we had found our decor that we wanted, so we were just going to bring everything including the soft drinks. We had our own chef who was going to cook for us so the food was taking care of. So after paying off the venue we had family emergencies so we had to push our wedding back so the money that the kept which was five hundred dollars went towards the payment of pushing the wedding back. Our wedding was moved to April the 17th. When we went in to finalize everything to make sure that everything was in play then that is when the manager told us that our friend that was coking for us was going to have to pay a two thousand dollars for a licence to serve at their venue. They told us a month before our wedding; which really upset us so we didn't want to have our wedding there anymore, we told them and the manager said that they did not accept refunds. At this point we were confused and asked why and he said because that was their policy and told us that they had spent the money because the bills needed to be payed and that repairs needed to be taking care of on the building. It upset me so much to have found out they had spent our money and we didn't even have our wedding there yet. we payed three thousand and five hundred dollars to that venue, and they refused to give it back. So we had our wedding at our church and our reception at our home. It was so stressful and devastating to us how thin our funds were. It was horrific; but in the end our wedding was still beautiful and successful. We still are taking this company to court to get our money back. But i wish that something would be down about this company because what they did to us was horrible and i don't wish it on any other bride or groom to go through what we went through. I also have recordings of the manger and his partner as well. We caught them in lies and how they disrespected us. Thank you for your time ********* ****
Desired Settlement: I would like for them to refund our money and would like for them to apologize as well. What they did hurt us bad and practically ruined our wedding day. It put us through so much. so much stress, sadness, anger and more.
I RECEIPT YOUR E-MAIL FOR THE DISPUTE / ********* ****** ****
SHE SING UP A CONTRACT WITH US LAST FEBRUARY 05 2014 TO USE OUR VENUE THE SATURDAY APRIL 26 2014 FOR $ 5,421.16- AFTER THAT SHE SING UP FOR A PAYMENT PLAN AND WE HONOR HERE SOME $ 200.00 BRIDE BUCKS.
THEN SHE CHANGE DATE - ON MARCH 17 2014 FOR APRIL 26 2014 WITH A CHANGE DATE FEE OF $ 500.00
ON FEBRUARY 08 2014 WE GET A CREDIT CARD PAYMENT OF $ 3,500.00 THIS IS THE ONLY ONE PAYMENT SHE MADE TO US.
IN MARCH 18 2014 SHE WANT TO CHANGE ANOTHER TIME THE BAR SERVICE AND SHE WANT US TO SERVED ONLY MOJITO BAR.
IN APRIL 16 2014 SHE WANT TO CANCEL COMPLETE ALL THE EVENT AND SHE WANT HERE MONEY BACK, ALL THE DEPOSIT $ 3,500.00- WE TRY TO WORK OUT SOMETHING WITH HER TO RETUR A PART OF THE MONEY AND THE REST OF THE MONEY GO TO A CANCELLATION FEE AND CHANGE THE DATE FEE, WE OFTER TO HERE A RETURN OF $ 1,250.00 CASH AFTER A LOT OF HOUR OF CALL PHONES WITH HERE MOTHER - AND HERE STEP FATHER AND MS. AND MR ****. THE DO NOT WANT A MONEY BACK AND THE DECIDE TO TAKE ME TO THE COURT- IN THAT MOMENT I CALL TO MY ATTORNEY AND LEFT THIS CASE IN HIS HANDS BECAUSE THEY DO NOT WANT TO HAVE ANY ARRANGEMENTS WITH ME. THEY JUST INSULT ME AND WALK OKAY OF MY OFFICE.
IT WAS VERY RUDE THE WAY THEY TALK TO ME AND ****** ******* AND THEY JUST NEVER ANSWER THE CERTIFIED MAIL MY ATTORNEY ****** ******* SEND THEY ON MAY 02 2014.
WITH ALL THE EXPENSES TO HIRED A ATTORNEY AND ALL THE CANCELLATIONS FEES AND ALL THE MEETINGS WITH HERE AND THE FAMILY TRYING TO HAVE A NICE RESOLUTIONS I LOSS MORE THAN $ 3,500.00 SHE PUT ON THE CONTRACT.
ATTACHED IS ALL THE INFORMATION AND COPY'S OF THE CONTRACT SHE SIGN WITH IN WITH NUMBER 8. SAID DEPOSIT IS NOT REFUNDABLE SHOULD YOU CANCEL " NO REFUNDS "
THANKS FOR YOUR ATTENTION TO THIS MATTER AND [PLEASE CALL ME OR REPLAY IN CASE S=YOU NEED ADDITIONAL INFORMATION
**** ****** ******* ******
******************** ********* *** ************* *** ** ****** **** *** *** ******* *** *****
Problems with Product/Service
Read Complaint Details
Complaint: I just had a wedding last weekend. It went perfect except for this catering company. This is not due to one incident, but 11 different incidents. **** ****** was very unprofessional. His waitstaff were good. But on the whole, it was a horrible experience. I met with him a few days after the wedding to address these issues. He outright lied to me even though I had the original documents. I paid him a little over $4000.00, so I expected a little bit of professionalism. The issues were as follows: 1. I asked for lasagna to be served to 147 guests. Only 108 showed up and 7 guests came up to us later and said that they were not given dinner. When we asked for them to be served, **** ****** said they were out of lasagna. He later admitted that he took an entire pan to the catering van and gave it to his staff. He denied my guests food that I paid for and took it home. 2. He was told to bring a minimum of 5 vegetarian plates of lasagna for my vegetarian guests. It was on our original invoice. He outright lied and said I never mentioned it. I showed him the proof and said it was my fault. So when my guests asked for the vegetarian option, he took the plate away and brought them the same thing, thinking they wouldn't notice. When *** ***** ** *** ********** asked him, he said there were not vegetarian plates. He instead took my appetizers of fruit and cheese and gave to them as their dinner. I had paid for that food myself. So he charged me twice for the meal they never got. My mom was one of these people. 3. At our meeting, he admitted he took the lasagna, admitted that he knew the tables were not standard and said the only concession he would make was to deliver the 39 pieces of lasagna to my house with salad that he did not serve to my guests that I paid for. That was rude and unprofessional. I spoke to him calmly with all the evidence. I even showed him the names and phone numbers of the 39 people that did not attend my wedding to prove there should have been more than enough food left over. He said to bad. There must be something that can be done. In my book, this is stealing. I paid for a service that was not rendered completely.
Desired Settlement: I asked for a partial refund of the 39 plates of lasagna that should have been left over , not including the 7 guests that were denied dinner. So, technically, there should have been enough food for 46 people. He took the food that was ours and denied my guests the food I paid for. I asked for $400 dollars returned out of the $4000 paid, and I would have settled for $200 just as a matter of principle.
To whom may it
June 11, 2013
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]