BBB Accredited Business since
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This company offers new floor contracting services.
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A BBB Accredited Business since
BBB has determined that CSC Floors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CSC Floors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Hank Goldstein, President Ms. Judy Goldstein, Vice President
Carpet & Rug Dealers - New Floor Materials - Retail
Alternate Business NamesCarpet Supply Company Gold Rose Inc
222 E Rhapsody Dr
San Antonio, TX 78216 (512) 263-5055 (210) 525-0754 Directions
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Additional Phone Numbers
- (512) 263-5055(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Contact with Carpet Supply Company (CSC Floors) stated that we would pay 50% upfront and the remainder upon installation of carpet. Carpet installers ran out of carpet (wrong measurement) and did not finish carpeting before they left on Friday, September 20. Rather than delaying the remaining charge until the rest of the carpet was installed, they charged the remaining 50% on September 20 without telling us. Absolutely unacceptable. Separate from the unauthorized credit card charge, there were instances of sales person running late, trying to change appointment times once a commitment had been made, having expectations that we would make ouselves available multiple times in a week rather than consolidating appointments. Just overall bad experience.
Desired Settlement: CSC Floors needs to do a better job of managing customer expectations and keeping commitments.
The client was explained our policy of charging the 2nd 50% of the contract on the day of installation, which is consistent with industry standards. It was not known until the end of the day that the install was
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/3/2011||Problems with Product/Service|