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BBB Accredited Business since

Atlas Floors Carpet One

Additional Locations

Phone: (210) 298-5006 View Additional Phone Numbers 17100 San Pedro Ave, San Antonio, TX 78232 http://www.atlasfloors.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Atlas Floors Carpet One is a full-service flooring company serving San Antonio and South Texas.  We offer professional sales and high quality installations for carpet, hardwood, laminate, ceramic & porcelain tile, natural stone, vinyl, and more.  We have two flooring showroom locations in San Antonio, and a central office that houses our commercial showroom, warehousing, and accounting department.  Atlas Floors Carpet One has been family-owned and operated since 1948.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Atlas Floors Carpet One meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Atlas Floors Carpet One include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Atlas Floors Carpet One
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 1953 Business started: 09/23/1948 in TX Business started locally: 09/23/1948 Business incorporated 08/14/1964 in TX
Type of Entity

Corporation

Business Management
Mr. Bill Mahone Jr., President Ms. Jessica McCarthy, Vice President
Contact Information
Customer Contact: Ms. Jessica McCarthy, Vice President
Business Category

Carpet & Rug Dealers - New Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood Floor Laying, Refinishing & Resurfacing Floors - Industrial Floors - Laminate Tile - Ceramic - Contractors & Dealers

Products & Services

Atlas Floors Carpet One sells the following brand(s): American Olean, Anderson, Armstrong, Beaulieu, Bedrosians, Columbia, Daltile, Dixie, Earthwerks, Emser, Florida Tile, Formica, Godfrey Hirst, Happy Floors, Harris Hardwood, Interceramic, IVC, Johnson Hardwood, Kahrs, Kane, Kraus, Mannington, Mannington, Marazzi, Masland, Milliken, Mohawk, MSI, Nafco, Oriental Weavers (Sphinx), Quick-Step, Schluter, Shaw, Southern Traditions, Stainmaster, Tarkett, Tuftex, US Floors

Atlas Floors Carpet One offers the following product(s): Area Rugs, Bamboo, Carpet, Ceramic Tile, Cork, Hardwood, Laminate, Natural Stone, Porcelain Tile, Vinyl

Method(s) of Payment
Cash, Credit Cards, Debit Cards, Consumer Financing (Synchrony), Checks (payable to Atlas Floors)
Alternate Business Names
Atlas Floor Co., Inc. Atlas Floors
Industry Tips
Tips for hiring a contractor

Additional Locations

  • 10242 W Loop 1604 N

    San Antonio, TX 78254 (210) 298-5006

  • 17100 San Pedro Ave

    San Antonio, TX 78232 (210) 496-5006

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Through my insurance company Atlas Floor provided service for which they were fully compensated. One year later, they have new charges for which they expect payment within 30 days without having provided previous notice which they are claiming. As a result they are threating to report account as delinquent. Company is making false accusations against us and using it to try and collect more money.

Desired Settlement: Billing adjustment and clear out bill from collection's agency

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I spoke to the owner of Atlas Floor (******* ********) on Monday January 26 about the extra charges of $419 for the work they perform on February 4th of 2014. She was willing to credit the amount of my account and clear out the account from the collection agency as well. I called the collections agency today and they have removed the amount from my account.

 

Sincerely,

 

******* ** ******

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Atlas Floors Carpet One
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)