Over 500 manufacturesOver 100,000 items.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
We sell, manufacture industrial cleaning supplies including but not limited to air movers, dehumidifiers, carpet cleaning machines, pressure washers, vapor steam units, air duct cleaning units, air purification equipment, floor cleaning equipment, chemicals and cleaning compounds. Loans, leasing, and rental equipment available.
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A BBB Accredited Business since
BBB has determined that Steam Brite Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Steam Brite Supply include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||7|
Type of Entity
Business ManagementMr. Donald Cook, President
Carpet & Rug Cleaning Equipment& Supplies Chemical Cleaning - Industrial Farm Equipment Escalators Tile & Grout Cleaning Carpet & Rug Cleaners Water Damage Restoration Air Purifying & Cleaning Systems & Equipment
Products & Services
Steam Brite Supply sells the following brand(s): Over 500 manufactures
Steam Brite Supply offers the following product(s): Over 100,000 items.
Method(s) of PaymentVisa, MC, Discover, and Cash
Refund and Exchange Policyhttp://www.steam-brite.com/conditions.php
Alternate Business NamesSteambrite, Incorporated
Industry TipsTips for hiring a carpet cleaning company
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Complaint Trends - Last 3 Years
Customer Review Trends
|10/16/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On February 15th 2013 I purchased online, one Goliath carpet cleaning machine with a warranty. With in a few days a problem arose, which I reported and was told someone would get back to me...it is now the end of May and after numerous phone calls which each time I was told , " someone will get back to me "...it has not happened.. I call back and I am told.... this person or that person will get back to me...I spent 4174.90...I was told by someone, they will not pay shipping to repair my so called new equipment...and will not help me rectify the situation...they seem to be hiding until I quit trying to find a solution ...I will not... If you do not get some sort of resolution I will fly out to Texas and start litigation for the product and my time and costs. ******* ****** **** Enterprises
Desired Settlement: Get this item fixed...This is the first step I take ...after BBB...it gets personal....it will cost them so much more than fixing item
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: We placed an order for couples of parts in 11/11/2012. Order number *******. But half of the items has not been delivered as of 4/12/2013. Because this order is 5 months old and we don't think they can fulfil this order in timely manner, I asked for cancellation and refund for non-delivered items. But the sales rep who handles my order does not take my call nor reply to my email.
Desired Settlement: Refund for these items, total of $610.00 1 x ******: Diamabrush Hardwood Prep Tool For Floor Buffers & Auto Scrubbers 15" 50 Grit (*********) = $397.00 1 x ******: Diamabrush Replacement Hard Wood Prep Tool Replacement Kit---Blades Only---50 Grit (Quantity 6) (*********) = $213.00
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|2/19/2013||Problems with Product/Service|
|2/10/2013||Problems with Product/Service|