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This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Independence Carpet Care & Cleaning include:

  • 6 complaints filed against business
  • 1 complaint filed against business that was not resolved

Factors that raised the rating for Independence Carpet Care & Cleaning include:

  • Length of time business has been operating.
  • Response to 6 complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Independence Carpet Care & Cleaning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: September 01, 1997 Business started: 01/01/1993 in TX Business started locally: 01/01/1993
Business Management
Mr. Jerry Crosby, Customer Service
Contact Information
Customer Contact: Mr. Jerry Crosby, Customer Service
Business Category

Carpet & Rug Cleaners Fire & Water Damage Restoration Carpet & Rug Dealers - New

Industry Tips
Tips for hiring a carpet cleaning company

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 201148

    San Antonio, TX 78220 (210) 889-1041 (210) 661-8989

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Additional Phone Numbers

  • (210) 889-1041(Phone)
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Complaint Detail(s)

6/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: **** and **** came over to do our carpets 5/16/13 and it was the worse disaster we have ever encountered. They left the carpet soaking wet and not clean in many areas as they said it would do better once dried. Big joke and so was the service. I even paid him an extra $20 on the side as **** stated putting down the pre-spot was not part of the special. The cost otherwise would be $149.00. He said it would save me a lot and he could use the extra money at the same time. Why not help someone out, but I got ripped off overall. We took advantage of this service due to it being an internet special of $49 for 4 rooms. Having our own carpet cleaner we thought for that price having it done professionally would be a great deal and save us a lot of the work. WRONG! We had to get our machine out and went over our carpet several times to bring the water out of the carpet. It has now been over 6 hours since the carpet was done and the carpet is still wet. Actually we ended up cleaning the carpet. Extremely poor service and a disaster as repeated above.

Desired Settlement: There is not an outcome they can do as my wife and I finished the job and now it is nothing more than allowing the carpets to dry.

Business Response:
 We have gone back to this house and corectted the issues at hand.
 
 Thanks 
 *****

3/21/2013 Problems with Product/Service | Complaint Details Unavailable
3/8/2013 Problems with Product/Service | Complaint Details Unavailable
9/17/2012 Problems with Product/Service
7/30/2012 Problems with Product/Service
5/18/2012 Problems with Product/Service