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Find a Location

Blackmon Mooring Austin has 1 locations, listed below.

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    Business ProfileforBlackmon Mooring Austin

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/5/2008

    Years in Business: 75

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    2251 Picadilly Dr Ste C320, Round Rock, TX 78664-8653
    BBB File Opened:
    3/5/2005
    Years in Business:
    75
    Business Started:
    7/30/1948
    Business Started Locally:
    7/30/1948
    Business Incorporated:
    9/29/1977
    Accredited Since:
    9/5/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Blackmon Mooring of Austin Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    8:00 AM - 8:00 PM
    Su:
    Closed
    Business Management
    • Mr. Nathan Ross, Customer Care Manager
    • Mr. Robby Jackson, General Manager
    Contact Information

    Principal

    • Mr. Nathan Ross, Customer Care Manager
    • Mr. Robby Jackson, General Manager

    Customer Contact

    • Mr. Nathan Ross, Customer Care Manager
    Additional Contact Information

    Fax Numbers

    • (817) 334-3545
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On February 3, 2022, Blackmon Mooring was hired to fix water and fire damage to my house. They were supposed to pay (from my insurance company) for the storage of my household goods. It has been nearly 18 months and the house still is not livable. When I bring up issues with Blackmon Mooring, they blow off my concerns or ignore me. Because of how long it has taken, I, as a disabled veteran, have nowhere else to live other than this house with no running water and with an unusable kitchen (photos attached).
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Colleen C

    1 star

    06/03/2021

    I hired Blackmon Mooring to replace flooring in a rental property. I cannot in good faith recommend Blackmon Mooring and would never, ever hire the company again because of the poor work done by their unresponsive subs. Due to a lack of communication on their part, I was forced to purchase much expensive flooring than I anticipated. It could have been easily avoided if they had communicated in a timely manner. Their flooring crew refused to wear masks while working (the work was done at a time when wearing masks was mandatory). They installed flooring without transition strips or shoe molding. Blackman Mooring plumbers damaged and incorrectly installed the brand new drip pan of the water heater and caused a massive flood. My tenants had to endure incredibly noisy drying equipment for 3 nights and had to take time off work to deal with this. Blackmon Mooring refused to offer any compensation to my tenants for the inconvenience that was caused by their incompetent and unprofessional subs. In addition to the inconvenience to my tenants, this debacle has cost me and my admin staff significant time as dozens of hours were wasted diligently troubleshooting all these issues with the tenants. Furthermore, I was forced to give my tenants a rent reduction month after month to compensate them for this miserable experience for issues that were not my fault nor under my control. I am profoundly disappointed and disillusioned with this experience.

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