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Find a Location

Easy Canvas Prints has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEasy Canvas Prints

    Canvases

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate that this business has a pattern of complaints concerning quality of prints received and customers receiving unsolicited emails. Easy Canvas Prints responded to BBB they provide a solution that each customer agreed was reasonable which may include a refund.

    Easy Canvas Prints refers customers to their listed policy to amend orders where there is a manufacturing defect (failed or
    broken product) as listed in paragraph 8a on our Terms of Service
    - https://www.easycanvasprints.com/termsofuse.

    In regard to unsolicited emails Easy Canvas Prints responded they block senders when they request to be removed from their send list.

     

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 48 Customer Reviews

    Customer Complaints

    63 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Unframed and Framed Canvases

    Business Details

    Location of This Business
    11525 Stonehollow Dr Ste A100, Austin, TX 78758-3269
    BBB File Opened:
    10/28/2010
    Years in Business:
    13
    Business Started:
    9/29/2010
    Business Started Locally:
    9/29/2010
    Type of Entity:
    Sole Proprietorship
    Related Businesses
    Hours of Operation

    Primary

    M:
    7:00 AM - 9:00 PM
    T:
    7:00 AM - 9:00 PM
    W:
    7:00 AM - 9:00 PM
    Th:
    7:00 AM - 9:00 PM
    F:
    7:00 AM - 9:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Customer Love Support Leads, CLT Support Leads
    • Mr. Bryan Kranik, CEO
    Contact Information

    Principal

    • Mr. Bryan Kranik, CEO

    Customer Contact

    • Customer Love Support Leads, CLT Support Leads

    Customer Complaints

    63 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I have ordered several canvases from this company over the last five years. They were all perfect, until the last three orders I have received in the last month. I have called customer service to be sent proofs that the pictures are clear and wont be blurry. They have sent me proofs and assured me that the images are clear. I then received the canvases and all were blurry or had a laminate on them so thick that you couldnt see the image. **************** has been ok, but their art review team tells me that the images are fine and offers me a partial refund. These canvases were so blurry that my childrens faces looked like blobs. I have been sorely disappointed and may never purchase canvases from them again. And I know the images I submitted are not the issue because when I had them printed as photographs the images were clear.
    Read More

    Customer Reviews

    48 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Karen

    1 star

    04/07/2024

    I have had several successful orders with this company but recently we received a crooked print in the frame . It was obvious but the time and phone calls it took to reorder was ridiculous. They challenged us , argued it was fine although we sent a photo of the poor quality ( poor quality control) and , ultimately we received a replacement but the replacement was crooked. We won’t be doing business with them again Big hassle and very unprofessional.

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