BBB Accredited Business sinceFind a Location
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We are a telecommunications company providing both residential/business customers with high speed internet, local/long distance telephone and digital cable services.
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A BBB Accredited Business since
BBB has determined that Grande Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Grande Communications include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 66 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||29|
|Total Closed Complaints||66|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Marie Lew, RCN
Cable TV, Internet & Telephone Installation Service
Products & Services
Grande Communications sells the following brand(s): Tivo
Grande Communications offers the following product(s): Digital Cable Services, Enterprise/Commercial Products, High Speed Internet, Local and long-distance telephone
Method(s) of PaymentGrande has multiple options for our customers to make payments that are easy and convenient. Customers may make a payment online for no charge at billing.mygrande.com, use our toll-free Express Payment system at 877-654-1414, at one of our local offices, or by mailing in payments. Customers may also make payments over the phone with one of our friendly staff for a $3.50 convenience fee. HEB and Speedy Cash are also recognized as payment centers for our
Grande customers, but please keep in mind it can take up to 3 business days for a payment at a third party location to process through Grande. (There may also be a convenience fee charged at the pay station which is not Grande related.)
Refund and Exchange PolicyGrande Communications’ residential service does not have contract terms so customers can cancel at any time. Grande also offers a 30-day risk free trial. This trial must be stated before the installation of services
Alternate Business NamesGrande Communications Networks LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview