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BBB Accredited Business since

Grande Communications

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Phone: (877) 647-2633 Fax: (512) 878-4281 401 Carlson Circle, San Marcos, TX 78666 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We are a telecommunications company providing both residential/business customers with high speed internet, local/long distance telephone and digital cable services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Grande Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

70 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 33
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 30
Total Closed Complaints 70

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Grande Communications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: April 04, 2000 Business started: 11/01/1999 Business started locally: 11/01/1999 Business incorporated 04/12/2000 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Marie Lew, RCN
Contact Information
Principal: Ms. Marie Lew, RCN
Business Category

Cable TV, Internet & Telephone Installation Service

Products & Services

Grande Communications sells the following brand(s): Tivo

Grande Communications offers the following product(s): Digital Cable Services, Enterprise/Commercial Products, High Speed Internet, Local and long-distance telephone

Method(s) of Payment
Grande has multiple options for our customers to make payments that are easy and convenient. Customers may make a payment online for no charge at, use our toll-free Express Payment system at 877-654-1414, at one of our local offices, or by mailing in payments. Customers may also make payments over the phone with one of our friendly staff for a $3.50 convenience fee.  HEB and Speedy Cash are also recognized as payment centers for our
Grande customers, but please keep in mind it can take up to 3 business days for a payment at a third party location to process through Grande. (There may also be a convenience fee charged at the pay station which is not Grande related.)
Refund and Exchange Policy
Grande Communications’ residential service does not have contract terms so customers can cancel at any time. Grande also offers a 30-day risk free trial.  This trial must be stated before the installation of services
Alternate Business Names
Grande Communications Networks LLC

Customer Review Rating plus BBB Rating Summary

Grande Communications has received 3.68 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.